Products
Do you have a catalogue?
Yes. Although our website lists our full range of products, we also offer a hard copy for customers to refer to in their own time. Visit our website today for your FREE copy.
Your prices appear to be a lot cheaper than other sellers in the market. How do you manage this?
At BIGDUG we buy our shelving in bulk so we can pass on the savings to our customers. We also offer bulk discounts for bigger orders. This enables us to offer the best value on the market.
How do I know the shelving can take the weight it claims to?
Most of our shelving has been independently tested to the international TÜVGS weight assurance standard. In fact, most of our shelving can carry a lot more than we state.
Can I purchase additional shelves on their own for any unit?
You can only purchase additional shelving levels with the MAX range as all our other shelving comes flat packed and we are unable to split packs up. If you need several extra shelving levels then we recommend purchasing an additional complete bay and use what you need.
Delivery
Is shipping expensive?
No, in fact it couldn't be cheaper! Another reason we have become a household name in the field of Shelving and Racking is our ability to offer our eBay customers FREE SHIPPING on all products.
How long does delivery usually take?
Typically, delivery takes a maximum of 3 working days for in-stock items, from the time of your order or funds being cleared, although it is usually quicker than this. An email will be sent to inform you of the despatch of your goods and the due delivery date.
Does BiGDUG deliver to homes as well as businesses?
Typically, delivery takes a maximum of 3 working days for in-stock items, from the time of your order or funds being cleared, although it is usually quicker than this. An email will be sent to inform you of the despatch of your goods and the due delivery date.
Does BiGDUG deliver to homes as well as businesses?
Yes, but someone needs to be there to sign for it. In the event that you are not there to receive the goods, a calling card will be left by the courier with details of how to arrange a redelivery.
Can BiGDUG give an actual time of delivery?
Owing to the nature of courier deliveries we are unfortunately unable to give a time of delivery. Drivers’ schedules can change at any point during the day due to traffic or other circumstances out of their control.
Are deliveries to Ireland (North & South), Channel Islands, Shetlands, and non-mainland areas possible?
Yes. Carriage prices will be quoted on a case by case basis in order to keep the cost competitive for you. Please email details of all the items you require to sales@bigdug.co.uk with your address and postcode and we will get straight back to you with further details.
What if some items are missing from my delivery?
Thankfully this happens very rarely, but if you do find a mallet, bay connectors or other items are missing, please call us on 0845 966 6000 quoting your invoice/despatch reference (from the paperwork supplied with goods) and we will ensure any missing items get shipped out to you within 24 hours (Mon-Fri only).
Anything else
What are the payment options available?
There are many ways to pay for your shelving. We obviously accept paypal, you can also pay via debit / credit card and even bacs if you give us a call.
Do you combine orders?
If you are buying a variety of goods from us, we can combine the orders so everything arrives in one manageable order. This also prevent multiple deliveries.
Do I get a VAT invoice with my order?
Yes all orders come with a full VAT invoice. Sometimes they can fall off during transit so if your order arrives without one please get in contact with us and we will resend one via email.
Can you deliver to offshore areas?
Yes we can. These types of deliveries are more expensive to us so we have to pass on the charge, please visit our delivery section for more information.
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