Big Red Toolbox Terms & Conditions
As an eBay vendor we are bound by eBay’s user terms and conditions and our store functions within the parameters set out by eBay.
Unlike many other eBay sellers, all of our items are covered by 12 Months Warranty (unless otherwise stated) giving you complete peace of mind when purchasing from us. Warranties provide you with additional security over and above our Returns Policy, therefore always take note of the Warranty period provided with each item. As we deal with many globally renowned brands then a lot of warranties are much longer i.e. 3 years or even 5 years, giving you ultimate peace of mind.
Please do not bid or buy if you do not intend to pay! We open unpaid item disputes in such situations in order to recover our fees so it’s always best to avoid going down this route if at all possible.
If you have a problem with payment the easiest solution is to contact a member of our Customer Service team either by phone or via the Contact Seller link to talk to us, we will always do our utmost to help.
Feedback will be left following all transactions. If for any reason you are not satisfied with your transaction, please get in touch before leaving feedback, as we will always resolve any problems.
Please note that your order may be delayed or even cancelled if security checks on your payment do not match. We also reserve the right to request an additional shipping charge, should shipping be required to a location outside of the domestic country that attracts a shipping surcharge from our couriers. You will be contacted via email in the event of any problem.