Big Red Toolbox Returns Policy
All products purchased from us are covered by a full 12 months warranty (unless otherwise stated), and any faulty goods within their warranty period will be repaired or replaced following an inspection at no cost to you.
We understand that sometimes a product is simply not suitable and you may need to return it. All we ask is that you inform us of your intention to return the product within 7 business days of receiving your order and return the item back to us in a re-saleable condition, with the packaging unopened, within calendar 28 days. In this instance, we cannot refund any shipping costs, only the cost of the item.
All returns must be authorized. Please inform us, using the Contact Seller link, of your decision to return the item and wait for our response before putting it in the post. If you return an item without authorization from us, it may be refused.