Any problem or query, no matter how great or small – we’re here! Our office hours are 08:00 – 18:00 (GMT) and we’re open Monday to Friday.
Need help fast? Speak to our Customer Service team on FREEPHONE 0800 774 7111.
Got a detailed request? Simply drop us a line through the ‘Ask A Question’ link at the bottom of any listing.
Problem? Contact Us Before Leaving Feedback!
We always try our very best to make every sale perfect. Unfortunately however, we can't be perfect 100% of the time. Every now and then there will be a slight hiccup with an order. All we ask is that you let us know of any problems or inconvenience that you have had so we can rectify it for you.
We have a dedicated UK based Customer Service team on hand 5 days a week to assist with any query you may have.
Problems with Communication
Put simply, if we receive a customer email, we will always respond as quickly as possible. Unfortunately sometimes emails can be caught up in spam/junk filters etc, so if you don't receive a response from us within 24 hours, please check your junk mail as there is absolutely no chance of your message being ignored!
We want you to have a pleasant experience when shopping with Big Red Toolbox, so if you have any problems, large or small, we will always do everything and anything we can to sort it for you. All we need you to do is get in touch!
All the best,
The Big Red Toolbox Team
Company Registration No: 07528605
VAT Registration Number: GB 108 6793 89