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General Interest

From the 1st November, through the Christmas period, we relax our standard 30 day returns policy as we understand that lots of our items are bought for family and friends as gifts to be given at Christmas. We are happy to accept returns for items purchased in November and December, that are returned unused, as new and with tags attached, up until 31st January.

Summary of Big Orange Watersports Ltd Selling Policies
Payment We accept PAYPAL & all major UK CREDIT/DEBIT CARDS ON OUR HOTLINE - 01822 834705. Overseas buyers - PAYPAL ONLY please.
Shipping We offer a FREEPOST standard postage option on all our listings along with a choice of paid services for customers needing either first class or courier dispatch. We obtain a proof of postage for EVERY item that we dispatch and track all courier  and Royal Mail Tracked deliveries in real time.
Delivery We offer lightening dispatch and guarantee to post same day, Monday through to Friday if payment is received before 1pm. Weekend purchases are dispatched on Monday am ( excluding Bank Holidays).
Refunds & Returns If you require an alternative size we will exchange, subject to availability, providing the item is returned to us in the same condition posted and that you contact us within 14 days of purchase to ensure a suitable replacement is in stock. In this instance we ask that you kindly cover postage involved. We GUARANTEE that your item will be perfect and exactly as described. If this is not the case we offer a FULL no quibble immediate refund or replacement on return of the item to us. Contact us immediately and we will arrange for you to return the item to us at our expense ensuring you do not incur any costs.
Contact us We have a dedicated advice and sales line available to complete your online purchase via Credit/Debit card, Monday through to Friday (9am - 4.30pm) on 01822 834705. Our professional and knowledgeable staff are happy to give advice on any of our products without obligation and can assist you when choosing the correct size.You can also email us anytime,  for a fast response - usually within 2 hours during normal office hours and within 6 hours on weekends.