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Is postal insurance included / recommended?
Every parcel is automatically covered up by Royal Mail to the value of £28. In the case of items costing more than £150 we strongly recommend our customers pay for trackable and/or insured delivery. In the UK, Royal Mail offers 'Recorded' delivery at an additional cost of 65p, which requires a signature at the customer's end but carries no additional insurance. Alternatively, customers can take out Royal Mail's Special Delivery Next Day service for an extra £1.50 which carries £500 of insurance. Non-UK customers can take out Royal Mail's International Signed-For service for an extra £4.30 which carries up to £500 of insurance. These upgrades are optional and will be offered to customers with purchases totalling more than £150 when we send the invoice.
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How long will the item take to arrive?
We try to ship all items within 2 workings day of receiving your payment, and wherever possible within 1 working day. Cheque payers may need to allow an extra few days for payment to clear before goods are despatched. Within the UK most items are shipped by Royal Mail First Class delivery and take 1 to 2 days to arrive. Heavier items are shipped by Royal Mail's Standard Parcel service or Parcelforce courier and take between 3 and 5 days to arrive. To Europe, we send by Royal Mail airmail or Parcelforce courier, and the item will take 3 to 5 days to arrive. To the US, Canada and the rest of the world, we generally send by Royal Mail airmail or Parcelforce courier (unless you request surface mail) and the item will take 4 to 7 days to arrive. Please note that items sent by surface mail overseas take around 2 weeks (Europe) to 8 weeks (USA, Canada, rest of the world) to arrive.
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