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| Q:What is your return policy? |
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| A:Our return policy is noted on each listing and in our ebay store: www.BestValuSuperstore.com
Thank you. |
| Q:Do you combine shipping? |
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| A:Yes, we give discounts on multiple items purchased at the same time, shipped to the same address. Thank you. |
| Q:When can I expect my order to arrive? |
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| A:We usually ship the day we receive your paid item. Item is usually shipped via USPS priority mail except when item is listed otherwise or you have requested different method. Priority mail is 2-3 days to most places. If we are backordered on an item, we will notify you. We are not responsible for any delays due to the postal service. Thank you. |
| Q:How much is the Shipping and Handling Charge? |
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| A:Each listing has the shipping and handling charge noted. We do our best to keep the shipping and handling fee low at best valu. The shipping and handling fee include actual shipping cost, packaging, shipping labels, and handling. Thank you. |
| Q:Do you ship internationally? |
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| A:Yes, Canada, Puerto Rico, Alaska and Hawaii for an additional fee which is noted in the listing. We are not responsible for any custom fees or delays. Please give your phone number when ordering so this can be placed on the shipping label. |
| Q:What is the expiration date on Biofreeze? |
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| A:Our Biofreeze arrives weekly so we always have fresh stock available to ship. Thank you. |
| Q:Do you have a massager for our horse? |
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| A:Yes, please check out our Equine Massager. |
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