an eqixx / tomac design for Synergy Retail

We aim to make the price of Postage and Packaging as transparent as possible, so that you can buy from Best Buy 247 with complete confidence. Please e-mail us at ebay@abbeyretail.co.uk if you have a postage question that is not answered below.


How will you send my item?

Most of our items are sent out using Parcelforce, the UK's leading Courier company. Smaller items will be posted with Royal Mail, using their First Class Standard service.

PLEASE NOTE PARCELFORCE REQUIRE ITEMS TO BE SIGNED FOR.

When will you send my item?

Your item will normally be dispatched the next working day after we receive cleared payment. We will send a message to your registered ebay e-mail account when your item has been dispatched. We dispatch items from Monday to Friday, but not at weekends or on Bank Holidays.

Can i choose when my item is delivered?

Unfortunately not. All our couriers will attempt delivery within the relevant timescale, and unfortunately it is not possible to specify a morning or afternoon delivery slot.

What happens if I am out when the courier tries to deliver?

If there is no-one in to sign for the item, Parcelforce will try again the next working day, and if they still cannot deliver it, they will leave a card and return it to their depot. You can then contact them to arrange re-delivery or collection from their depot. Parcelforce may also either leave the item with a neighbour, or at your local Post Office.

If the item is too big for your letterbox, Royal Mail will usually leave a card and return the item to their depot. You can then collect the item from their depot for 1 week after attempted delivery, before they return it to us. Occasionally Royal Mail may leave the item with a neighbour. Please Note it can take up to 2 months for undelivered items to be processed through Royal Mails system and delivered back to us. To re-send items returned to us, we would require postage costs to be paid again.

Can I get my item delivered to a different address, e.g. a work address?

Unfortunately not, ebay will automatically use the shipping address you have set up in ebay. It is therefore vital that this address is correct. You can however change the postage address through ebay before you pay. We cannot be responsible for sending your item to an incorrect address if that is the address you have registered with ebay.

Do you deliver outside of the UK?

Unfortunately not. We only deliver items within the UK, and there are no exceptions to this.

Can my item be delivered at the weekend?

Royal Mail items can be delivered at any time Royal Mail normally deliver post. Unfortunately Parcelforce items cannot be delivered at weekends or on Bank Holidays. Therefore for example if an item is sent out on Parcelforce 48hr Service on a Friday, it will be delivered sometime on the following Tuesday.

What happens if delivery takes longer than expected?

First of all check that payment has been received by us. If your Paypal account is Uncleared, Paypal will send the money as an E-cheque, which can take up to 10 days to clear into our account. Check that the courier hasn't already tried to deliver the item, as it may be held at their depot. If the item was sent with Parcelforce they will have emailed a tracking number to your registered ebay email address, which you can use to track the item on their website. If you are still concerned, please e-mail us at ebay@abbeyyretail.co.uk. We will then contact our couriers and do everything possible to determine when you can expect the item.