an eqixx / tomac design for Synergy Retail

We accept payment by:
Paypal
Cheque/Postal Order
Bank Transfer

All our prices include VAT at the current rate. A VAT Invoice will be sent out with the item, and is usually enclosed in the document wallet attached to the Parcel. Please keep this for your records, as it is your proof of purchase.

All Cheques must be made payable to Abbey Retail Ltd and sent to:

Best Buy 247
Maryland House,
23 Rutland Street,
Swinton,
M27 6AU

PLEASE NOTE We require payment within 3 working days. Our system will automatically cancel unpaid sales after a reasonable period of time, and the buyer will automatically get an unpaid item strike. Please contact us if you are having problems paying for the item.


Genuinely faulty goods will be replaced or refunded. However we must be advised of any faulty goods upon receipt of the item.

We strive to ensure all our customers are pleased with their purchase. Unfortunately items do occasionally get mishandled in transit, and can arrive damaged or faulty. If this happens please e-mail us immediately, and we will exchange the item as soon as possible, at no extra cost to you.

All our electrical goods carry a full 6 month guarantee with us, from date of purchase. Should an item become faulty within this period, please e-mail us, and we will usually arrange collection of the item within the UK. If the item is found not to be faulty, we will be unable to refund the original postage cost.

If you wish to return a non-faulty item, we will provide a refund for the item providing that it is received by us no more than 14 working days after you received the item. Please note that we are unable to refund any of the postage costs relating to non-faulty items.


If you decide before the item is dispatched that you don't want the item, please contact us and we will cancel the sale and refund you in full. If we have informed you that we have already dispatched the item, then you will need to send the item back to us, and the refund will not include any postage costs incurred.


Abbey Retail Limited (Trading online as 'Best Buy 247') is committed to protecting the privacy of our customers and will not disclose any information except where it is vital to provide the services which we offer, including the process of arranging an item being sent to you. Your peace of mind is very important to us and we will do all we can to maintain your privacy.

The information we collect

By buying products from Abbey Retail Limited you agree to us using personal information as provided by ebay. We use this personal information to allow us to process and fulfil your orders. Email addresses or telephone numbers collected allow us to contact you urgently if there is a problem with an order. Your information may also be provided to our third party service providers (courier companies) to complete the fulfilment of your order only.

Communication

By becoming a customer of Abbey Retail Limited and by providing us with your email address, phone number and postal address you consent to receive communication in relation to our products, services and special offers that you may be interested in. This will usually be in the format of an email newsletter.

Stored Information & Security 

Abbey Retail takes the security of your personal details extremely seriously. Security policies are designed to protect the personal details under our control. The Information that we have collected from you is maintained in a secure web server, which we believe to be a well protected and secure environment. All credit/debit card payments are processed immediately through a virtual terminal service provided by Paypal, the leading payment gateway, which encrypts the information for your personal protection. None of the infomation provided to Abbey Retail to process online credit/debit card payments is stored by Abbey Retail.

Third Parties

We will not pass or sell your information to our third party companies without your prior consent. Links to any third parties (e.g. links to online user manuals) are provided to help and improve the service that we provide, however we have no control over the content of these websites and are not responsible for any material which may offend you. We will do our best to ensure that only relevant and quality links are provided.

Consent

By buying online from and becoming a customer of Abbey Retail Limited you consent to the collection and use by Abbey Retail Limited in the methods previously outlined.

Your Rights Under The Data Protection Act 1998

You have a right to access the personal data that we hold on you. If you would like to see a copy please send a £10.00 cheque and a written request to the Ecommerce Manager, Abbey Retail Limited, Maryland House, 23 Rutland Street, Swinton, M27 6AU quoting "Security and Privacy Enquiries". If you think the information we hold on you is incorrect please contact the Ecommerce Manager quoting "Security and Privacy Enquiries".