About Us

Our Company

We are an independent retail company dedicated to supplying good quality products direct to the consumer with substantial savings and ease. We understand that purchasing online for the first time or with an organisation that you haven’t dealt with before can be uncomfortable for many people. Below is a comprehensive selection of frequently asked questions that are designed to answer queries you may have about dealing with Bedmill.

Frequently asked questions (FAQ)

Q. Can I have my order delivered to work?
A. Your first mail order is required to be delivered to the registered cardholders address. Subsequent orders can be delivered to an alternative address.

Q. What do I do if I can’t find what I’m looking for?
A. If you can’t locate a specific product on our website, we have a dedicated telephone sales team that are eager to help. Alternatively, complete the online enquiry form and we´ll respond as soon as possible.

Q. When should I expect to receive my order?
A. All orders are dispatched with a timescale of 14 working days so please note goods can be delivered well before 14 working days; subject to payment clearance and stock availability. With some of our bedroom range products which can take between 4 to 6 weeks however this will be informed on the product listing.

Q. Can you specify a delivery time?
A. Unfortunately, our delivery service is provided by a third party and therefore we are not able to provide a specific delivery time. However, you can contact the courier once the orders’ have been dispatched and ask them for an approximate time of delivery.

Q. What happens if I receive my order and it’s damaged, something is missing or a wrong item sent?
A. Please contact our Customer Services Department as soon as possible and no later than 72 hours after receiving the order on 01924470989, or alternatively email info@bedmill.co.uk.