Bedding Bay

BEDDING BAY LTD. T/A MADE TO LAST LINENS’ TERMS & CONDITIONS:

Contacting Bedding Bay / Made to Last Linens

This is an eBay internet selling site. To contact us you MUST do so by the eBay e-mail messaging service. We aim to reply to you within 2 working days – this does not include weekends or bank holidays.

Ordering

By ordering from us (i.e. clicking to buy) you are agreeing to the regulations laid down by eBay and our terms & conditions & returns policies.

Delivery Address

It is the buyer’s responsibility to check that their delivery address is correct as we are obligated by eBay to deliver to the name and address on the account in order to meet our shipping obligations. If you need to change it please change the personal information in your ‘my eBay’ account before paying. eBay will help you with this if unsure. And as nearly all our parcels are too large to fit through a letter box, you need to give us a continually manned address, possibly a work address, unless you are willing to collect from your local post/sorting office where an ‘unable to deliver’ parcel will be taken.

Shipping / Dispatch

Dispatch time is usually the next working day after your payment has been confirmed as cleared or as shown in the listing. If there are any perceived problems with your order we will email you via eBay messaging to let you know and to either agree to cancel your order and give you a full refund or revise the order as instructed.

Delivery

Normally there are no delivery problems and parcels get to our customers quickly and easily – especially those who abide by our terms of providing us with a manned delivery address. We cannot be held responsible for the length of delivery time – we are only responsible for dispatch time. As all our parcels are tracked, your tracking number will be shown with your order information. To check the status of your parcel go to:

http://postoffice.mobi/track-trace

and enter your tracking number.

There are the inevitable but rare occasions (industrial action, bad weather, and peak delivery periods) when a parcel may be held up or lost. We are only able to start a lost claim against Royal Mail from the 15th working day after dispatch.

Cancellations

If you wish to cancel an order please let us know by email via eBay messaging within 3 days of ordering & state your name and sales record number. We will put in a request for eBay to cancel your order but you must answer their e-mail & agree to the cancellation as it stays on the books until you tell them. If a refund is needed we will refund whatever has been agreed into your PayPal account within 7 days.

Returns

We offer a 100% satisfaction guaranteed policy for all eligible items.

·         If the goods were damaged in transit please let us know ASAP via eBay messaging so we may put in a claim to the carrier.

• If not delighted with your purchase you may return it (plus any free items) to:
  Bedding Bay Ltd. Unit 7 Spencer Trading Estate, Standard Road, Buckley CH7 3LY
  within 7 days of receipt being sure to include your name and delivery address post code on the parcel so we know who it is from. Goods must be in their original packaging and ‘as sold’.
• As soon as we have received and checked that the eligible returned item is ‘as sold’ we will e-mail you via eBay messaging to let you know and will refund the sales cost to your PayPal account, or by whatever method of payment you used, within 7 days of receipt and less the actual p&p incurred by us and not any subsidised rate that was originally offered.
• Personal (e.g. bedding protectors) and incontinence items are excluded for return and refund for hygiene reasons and goods sold as ‘seconds’ or ‘made to measure’ are also excluded.
• The postage and packaging costs of non-faulty items are the responsibility of the buyer.
• If items have been returned as they are thought to have been faulty (the term faulty also includes –not as described or not fit for purpose) and on inspection we find that they are indeed faulty, we will refund the original sales cost of the item and any appropriate p&p plus the return postage costs but only up to the cheapest standard royal mail cost. If you choose to pay for more expensive carriage such as 1st class or recorded delivery, this is at your own cost. Customers must use either the original packing bag or any other light packaging to keep down the weight of the returned parcel and we advise that they ask for a free certificate of posting from the post office when returning a parcel.
• Opinions on item colour can differ and cannot be deemed as a fault. Colour descriptions and photos are a general guideline to help customers in their choice and colour names are the view of the manufacturer and/or seller e.g. purple to one is damson to another; cream may be called ivory; chocolate may be classed as dark brown etc. This list of examples is not exhaustive. So in the event of you wishing to return your goods for an exchange or refund because of the colour, we will happily do this as long as the goods are ‘as sold’ and you follow this simple returns policy. You will be liable for the postage and packaging costs.
• If you are returning an item to exchange for something else and your return is eligible, you will be sent an invoice to pay for the returns postage, a re-stocking charge of £1 per item and any additional cost, if applicable. As soon as we have received your cleared payment we will dispatch your exchange.
• If returned goods, when checked by us, are deemed to have not been faulty but instead have been misconstrued by the buyer e.g. through not reading or understanding the listing and supplementary information in full, yet they are ‘as sold’, then you will still receive a refund but as per non-faulty items as stated above.
• If goods were claimed to be faulty but on inspection are found to not have been faulty and are not ‘as sold’ there will be no refund. If the customer prefers the item to be sent back to them this will be done as soon as we have received the full, appropriate cleared p&p funds plus a handling fee of £1 per item.
• If goods are returned to us by the carrier due to a fault by the customer such as wrong address, wrong postcode, unmanned address etc. then we will e-mail the customer via eBay messaging to let them know and will re-send it after receipt of the appropriate cleared funds of the full p&p plus a handling fee of £1 per item.  
  
  

Postage & Packaging Costs (P&P)

We are not in the habit of making profit from the P&P and in most cases we have subsidised it. So if unsure about current postage prices with our carrier, Royal Mail, please check their web site price list for tracked packets and parcels estimated to be delivered within 2 to 3 days

http://www.royalmail.com/price-finder before you consider unfairly issuing us with a low feedback score for postal costs when in fact you were often undercharged.

If after checking the post office price finder site you believe we have made a mistake please let us know so that we can put it right, send you a refund and change the listing.

N.B. Please note that we use a parcel service that charges the same postage price wherever you are in the UK including the highlands and islands. We do not charge extra. This service can take parcels up to 11kg in weight: there are also volume restrictions but these do not generally apply to the type of goods that we sell.

Combined Postage discount for multiple purchases

We are very happy to help you save money on postage. This is the way to do it: Click to buy whatever you want from our eBay shop but do not pay immediately. Then leave us to combine your invoices manually and amend the postage and packaging price for you. We will then send your combined invoice to you to pay and you will have made a cost saving. Easy!

Listing Photographs & Descriptions especially re: colours

Unlike some sellers we only list items we have in stock and photograph most of them in-house. As amateur photographers the colour resolution does not always come out correctly (or you may see them differently than us in your screen resolution) so please do not take the colours on the photographs as being an exact representation even though they are an example of the exact item.

Buyers must read our listing descriptions and supplementary information in full before ordering e.g. manufacturer calls an item burgundy on their packaging – we call it burgundy / rust (with a brown hue) because we believe that to be a better description.

We cannot be held responsible if the colour of an item is not as you expected or wished for, but as long as the item is still ‘as sold’ we will always accept returns and refund if our returns procedure is followed. The buyer is responsible for the cost of postage & packaging.

Occasionally customers misread our descriptions and supplementary information or do not read them fully at all e.g. think we are selling a pair of something when in fact they are sold in singles. We cannot be held responsible for this and never knowingly try to misrepresent. If unsure about anything after fully reading the information provided, we would advise that you either ask a friend or family member to confirm what you think we are selling or e-mail us via eBay messaging to check before committing to buy.

Non-payment

eBay explain that as soon as you have clicked to buy you have entered into a legally binding contract with the seller, which is why they charge the seller a sales fee before the buyer has paid and the item is removed from sale from the seller’s listing. Please do not click to buy if you have no intention of paying within 7 days. If you have difficulty with the payment system please contact eBay or PayPal within 24 hours of ordering so that they can advise you – do not ignore the problem. If an order has not been paid in full within 7 days of ordering eBay start an automatic unpaid item case against the buyer (at which stage the seller is unable to get involved) and if not paid will result in a black mark against the buyer whose account may eventually be restricted or suspended.

Feedback

Most of our customers are absolutely delighted with their purchases and the service we have given them and show their appreciation by buying from us again and giving us fabulous feedback. However if there was something that didn’t delight you which we could do something about, then please let us know so we have a chance of putting it right. It is most unfair just to post a ‘niggle’ on the feedback without letting us explain or correct it so please let us know first.