Bedding Bay

Bedding Bay t/a Made to Last Linens Returns Policy:

We offer a 100% satisfaction guaranteed policy for all eligible items.
You will already have read this policy before entering into a sales contract with us, but here it is again to remind you.

·         If the goods were damaged in transit please let us know ASAP via ebay messaging so we may put in a claim to the carrier.

·         If not delighted with your purchase you may return it (plus any free items) to:
Bedding Bay Ltd. Unit 7 Spencer Trading Estate, Standard Road, Buckley CH7 3LY
within 7 days of receipt being sure to include your name and delivery address post code on the parcel so we know who it is from. Goods must be in their original packaging and ‘as sold’.

·         As soon as we have received and checked that the eligible returned item is ‘as sold’ we will e-mail you via eBay messaging to let you know and will refund the sales cost to your PayPal account, or by whatever method of payment you used, within 7 days of receipt and less the actual p&p incurred by us and not any subsidised rate that was originally offered.

·         Personal (e.g. bedding protectors) and incontinence items are excluded for return and refund for hygiene reasons and goods sold as ‘seconds’ or ‘made to measure’ are also excluded.

·         The postage and packaging costs of non-faulty items are the responsibility of the buyer.

·         If items have been returned as they are thought to have been faulty and on inspection we find that they are indeed faulty, we will refund the original sales cost of the item and any appropriate p&p plus the return postage costs but only up to the cheapest standard royal mail cost. If you choose to pay for more expensive carriage such as 1st class or recorded delivery, this is at your own cost. Customers must use either the original packing bag or any other light packaging to keep down the weight of the retuned parcel and we advise that they ask for a free certificate of posting from the post office when returning a parcel.

·         Opinions on item colour can differ and cannot be deemed as a fault. Colour descriptions and photos are a general guideline to help customers in their choice and colour names are the view of the manufacturer and/or seller e.g. purple to one is damson to another; cream may be called ivory; chocolate may be classed as dark brown etc. This list of examples is not exhaustive. So in the event of you wishing to return your goods for an exchange or refund because of the colour, we will happily do this as long as the goods are ‘as sold’ and you follow our simple returns policy as above. You will be liable for the postage and packaging costs.

·         If you are returning an item to exchange for something else and your return is eligible, you will be sent an invoice to pay for the returns postage, a re-stocking charge of £1 per item and any additional cost, if applicable. As soon as we have received your cleared payment we will dispatch your exchange.

·         If returned goods, when checked by us, are deemed to have not been faulty but instead had been misconstrued by the buyer e.g. through not reading or understanding the listing and supplementary information in full yet they are ‘as sold’, then you will still receive a refund but as per non-faulty items as stated above.

·         If goods were claimed to be faulty but on inspection are found to not have been faulty and are not ‘as sold’ there will be no refund. If the customer prefers the item to be sent back to them this will be done as soon as we have received the full, appropriate cleared p&p funds plus a handling fee of £1 per item.

·         If goods are returned to us by the carrier due to a fault by the customer such as wrong address, wrong postcode, unmanned address etc. then we will e-mail the customer via eBay messaging to let them know and will re-send it after receipt of the appropriate cleared funds of the full p&p plus a handling fee of £1 per item.