Bedding Bay

PLEASE READ THROUGHLY AND TAKE PARTICULAR NOTE OF ANY ISSUES RELATING TO AN ITEM YOU HAVE ORDERED OR ARE CONSIDERING ORDERING. THANK YOU.

!!!*** F.A.O. ALL MADE TO LAST LINENS CUSTOMERS: As of 2nd June eBay have withdrawn the facility for us to bulk e-mail customers with dispatch notification information. Instead they are doing it by their own automated e-mail once we have inputted the dispatch date. We apologise for this, as we have always been regarded as excellent and personal communicators. We will still be dispatching in record time and you should receive notification of this from eBay. If your order is ever held back for whatever reason (sometimes that we believe you may have ordered the wrong items) we will contact you individually about this.

RE CONTACTING US: We also ask should eBay customers wish to email us about anything at all, please do so via eBay messaging or else we may not see their message. Messages put in with orders or payment do not get read and if they are sent to our business e-mail address they can go to the spam file. ALL eBay messaging e-mails are read and replied to generally the same day or certainly within 2 working days.

**F.A.O. ALL MADE TO LAST LINENS CUSTOMERS: Dispatch/Delivery issues**

POST CODES/CORRECT ADDRESSES: It is with regret that we are now unable to search post codes for customers when they have not been included or given an incorrect one and we cannot change addresses due to lack of time. Please ensure your delivery address is correct on your eBay and PayPal accounts: you can amend it yourself if it has changed. Go to www.royalmail.com if you need help with your address or post code.

MANNED DELIVERY ADDRESS: As less than 1% of our goods are small enough to fit through a letter box, we require that customers give us a manned delivery address (we recommend a work address if possible). Most carriers will require extra payment if they try to deliver and nobody is in (or nobody answers the door) and have to take the parcel to their local collection point and are asked to attempt a second delivery.

BFPO addresses: The only carrier we are aware of to BFPO addresses is Royal Mail and we need to follow their rules or your package will not be sent. If you are buying a heavy item or items and are not sure of the weight, please contact us first before ordering so that we may weigh the intended order for you. This is because Royal Mail will not carry anything heavier than 2kg per package and items such as Jumbo throws (140" x 100") weigh 2500g just for one throw. Our Parcelforce special promotion is also not available to BFPO and if items have to be sent in separate parcels because their combined weight takes them over 2kg then there can be no combined postage discount.

NOBODY IN/NOBODY COLLECTED/NOT DELIVERED: We are aware that customers want us to use the most efficient and cost-effective means of postage available which is why we only use professional carriers – mainly Royal Mail and Parcelforce. Just occasionally they will make a mistake – as we can or you can. This is very rare but a package may be delayed for some reason or get lost. Unless a fully tracked service has been used (which is more expensive and we have found that you do not like to pay that much for smaller items – only Parcelforce is fully tracked) then we and you have to wait 15 working days from the date of dispatch to see if it turns up after which we are allowed to make a claim from the Royal Mail and will be able to send out a replacement item to you. Unless you ask us to use a fully tracked system of postage and are prepared to pay the appropriate premium, we can only deal with non-delivery issues 15 working days after dispatch. You will know when we have dispatched because we send you an e-mail notification to tell you.

If you haven’t followed our instructions above and were out or unavailable when the carrier tried to deliver (which is the main reason for non-delivery – in 99% of cases) then you will be left a ‘sorry you were out’ card with details of what to do next. Many customers seem to overlook this card or we think it is thrown away unwittingly as junk mail. If this is the case then you can ask your postman/lady if they have tried to deliver and if so where they took the item and whether you can go and collect it. Or you can ask at your local post office or Royal Mail sorting/delivery office and they will advise you what to do. If your parcel was sent by Parcelforce you will already have tracking details and instructions that have been e-mailed to you (and texted if we had your mobile number). But please be aware that if you ever go to collect a parcel you MUST have proof of identity on you.

If items we have sent out are eventually returned to us as having been ‘unable to deliver’ or for whatever unauthorised reason we will e-mail the customer to let them know they are here. If they want them re-sending they will need to pay a further postage fee (as we have to pay again to re-send) plus a £1 administration fee which includes the 20p and 2 ½ % charged to us by PayPal to accept your further payment plus the extra warehouse handling and extra office work involved. If you choose to have a refund as you do not wish to pay postage again, we will refund the item price less a £2 handling/restocking fee and the actual cost of postage as charged to us. If the customer does not respond within 3 months we will donate the item to charity.

**Description Issues:**

SIZING: Unless you are in a relevant trade (e.g. textiles or mattresses/beds or fashion) you may not be aware that when items are manufactured a sizing tolerance is allowed of up to 10%. So the single bed you bought (usually 3ft wide by 6ft 3” aka c91cm x c190cm) may not be exactly that size at all. Not sure about the fashion industry but as a woman I know for sure that one shop’s size 12 is not the same size as another shop’s size 12 (unless I have put half a stone on after crossing the road?!?) Another problem is our continued usage of both the modern metric system (centimetres and metres) and the old linear system (feet and inches) coupled with the lack of space in eBay listing boxes to state the full size to the decimal point! So you should always allow for a small difference in the size of articles listed – hence an example of a sizing description e.g. c10” = c25cm for instance (c means circa or around) – when it could be 9 ¾” which is what 25 cm is! No problem with the sizes of our bedding articles as they will always fit the standard size as stated – but always check the depth of your mattress as they can vary wildly. And also be aware that we have foreign sized beds entering our market place and a European single bed is not the same size as a UK single bed.

Sizes of sofa throws can be given as suitable to fit a 2-seater or 3-seater sofa etc., but sometimes one person’s ‘2 seater sofa’ can be larger than another person’s ‘3-seater sofa’ due to the different styles available. We therefore ask you to measure your settee before ordering your throw. Also take into consideration the depth of your sofa if you are looking to cover it completely. Plus the tassels on the shortest sides of all our cotton throws may need to be taken into consideration. However the sizes we state are of the throw not including the tassels. An easy way of measuring your sofa is to take a large bed sheet and cover your sofa in that (as if it were the throw) then mark it in pencil where you would want it to end and measure the sheet within the pencil marks. You then know what size throw you need having taken into account the height, depth, width and your own style i.e. how you want it to fit.

COLOURS: We all see colours differently – sometimes without our knowledge – and so we cannot be held responsible if we have photographed and listed an item of a certain colour and you see it as a different colour when you receive it and find that it does not match your decor. Your pc resolution may be different to ours. However we do our utmost to represent the true colour as seen. Furthermore there can be a slight variation in shade with some textiles because they were dyed in separate batches. That is why we recommend ordering all the soft furnishings for one room at the same time so that we can match up the items for you. If we find they do not match we will always get back to you to find a solution before we post them out.

And please always enlarge the photo on the listing so that you can see the exact article and features more closely than in the standard picture.

**Issues regarding specific items:**

BED CANOPY: The pink bed canopy is a much darker pink than shown on the box – almost pinky/purple in some customers’ view. We do point this out in our description and have been unable to get our supplier to change the packaging to date. However the vast majority of our customers really love this canopy and many have come back for more. If in doubt we also have a white one.

TAFFETA UNLINED EMBROIDERED / SEQUINNED CURTAIN PANELS : Despite the careful wording on the description we still get the occasional customer who seems unaware that these very popular curtain panels are packaged and sold singly – as voiles and nets are too. They are not substantial curtains to keep out the cold and light – they are decorative items in fun colour ways to be used either with other curtains or for double-glazed houses, they can be used alone. Also they are NOT available in any other sizes. If you are looking for lined pairs of curtains in different sizes please look under the lined curtains section of our shop where you will find a good range.

COTTON THROWS: Currently most cotton throws we sell are Budget ranges – hence the very fair price – and are made in the Far East e.g. India or China. (We do sell luxury throws but currently these are not cotton). We stock them due to overwhelming popular demand because of the Jumbo sizes available, the choice of colours and the ethical way in which they are made – not using child labour, being handmade and hand-died in the traditional manner and not using dangerous and illegal chemicals to combat a musty odour which can be caused by being produced during the country’s rainy season (or floods) and being shipped to us when slightly damp. Nearly all natural undyed throws can have an odour in the first place as they have not yet been washed but after a few cool washes this goes.

And as with any dyed cotton e.g. new denim jeans, you must take very great care not to place coloured throws on light coloured surfaces when damp or new as the dye may transfer. Being hand-made and hand-dyed budget throws are more prone to colour change in different batches so we suggest you buy as many as you think you will need in one order so that we may choose as close as match as possible. If we cannot find what we consider to be a suitable colour match we will hold up your order and contact you separately to tell you and negotiate a solution or offer you a full refund before we have sent them out.

Our ethical handmade 100% cotton throws are not mass produced / factory-made articles but hand loomed and dyed pieces by local Indian craftspeople. This means there is a slight weave and dye variation in each throw which is part of their intrinsic value. Small slubs (intentional and occasional lumps e.g. slub silk) are not irregularities, they are an integral part of the product giving it a natural look. And the dyeing is not high-tech and computerised (see example photo) so there may be some tiny white speckles on coloured throws. If this is not the type of throw you are looking for you would do better going for one of our more machine-made throws with higher technology in the make-up. Also available in many different sizes and colours.

Apologies for the length of this updates page, but we aim to give customers maximum guidance in choosing the perfect soft furnishings for their home.