|Q:Are your crystals real Swarovski?|
|A:Yes, all of our crystals are genuine Swarovski.|
|Q:What is your return policy?|
|A:All items are returnable. If you are not happy with your purchase for any reason, please email us for return authorization.
Returns must be made within 7 days of receipt. All returns must be in original condition.
Shipping and insurance fees are not refundable. If the return is due to our error, we will reimburse you for the return postage.|
|Q:Do you combine shipping?|
|A:Yes - you may combine purchases for 5 days.
Combined shipping is offered only on items paid for in one single payment.
Please wait and pay for all of your items when you have finished shopping.|
|Q:When can I expect my order to arrive?|
|A:Most shipments in the US arrive in 3 - 5 days.
International shipments must clear customs, which greatly effects the delivery time. Most packages are received in 15 - 20 days.|
|Q:How much is the Shipping and Handling Charge?|
|A:Shipping charges are:
US: $1.95 for your first item. Additional items are $.05 - $.15 depending on weight. Additional quantities of items are $.01 - $.15 depending on weight.
All other countries $3.50 for your first item. Additional items are $.10 - $.75 depending on weight. Additional quantities of items are $.05 - $.75 depending on weight.|
|Q:Do you ship internationally?|
|A:Yes - we ship worldwide, with just a few exceptions.|
|Q:How are international packages marked?|
|A:The value marked on the customs declaration is the amount that you have paid, excluding shipping and handling charges.
Please do not ask that we mark your package as a gift, or to declare a lower value.
Customs charges and import duties and taxes are the responsibility of the buyer.|
|Q:What is included in the shipping and handling charge?|
|A:The shipping and handling fee includes the postage, including a delivery confirmation in the US, and the packaging materials - bubble-padded envelope, labels, etc.|
|Q:Do you sell in larger lot sizes?|
|A:Yes, when we have the available stock, we are always happy to create a custom listing for you for a larger quantity.|