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FAQ

Q: I have just realised I forgot to update my delivery address on eBay. Can you please ship my order to an alternative address?

A: It is imperative that the correct address is entered to your eBay account before placing an order. Due to our very fast dispatch procedure we cannot stop an order once it has already been paid for and dispatched. If however, your order is undelivered and is returned to us we shall be happy to re-ship it for you to an alternative address or provide a refund.

Q: Can you please cancel my order?

A: If your order has been paid for the order will already have been dispatched due to our rapid dispatch timescales. As such, the order will need to be returned to us upon receipt for a full refund. As the order was placed in error, we will not be able to cover postage costs in this instance. Please contact use via ebay messaging as you will need to be issued with a returns number.

Q: Can I return my item if I no longer want it?

A: Yes not a problem please contact us via ebay messaging to obtain a returns number & our return policy.

Q: Can I have your VAT number please?

A: For your records our VAT number is 580 8990 92

Q: Can you please tell me why I have not yet received my order?

A: Orders placed on free Economy shipping are sent via Royal Mail second class post which is a 4 to 6 working day service. Please allow this time to elapse before querying non-receipt. Standard post is 1st class which is a 1 to 3 working day service.

Q: Can I please have a tracking number?

A: Orders placed using economy and standard shipping do not have a tracking number. If your order was sent via courier please contact us through eBay messaging and we shall be happy to provide this information.

Q: I want to leave you negative feedback

A: Have you contacted us first? Please ensure you have notified us of your problem and allowed adequate time for us to provide a satisfactory solution before providing feedback.

Q: What is your best price / do you offer further discount?

A: All items are priced as listed on eBay and are non-negotiable.

Q: I urgently need my order, can you dispatch it today?

A: All orders placed before 3pm will be dispatched on the same day.

Q: I have received my item and it is damaged. What do I do?

A: Please contact us immediately via ebay messaging  and we will be happy to send you a hassle free replacement.

Q: I have received my item and it seems to be faulty. What do I do?

A: Please contact us immediately via ebay messaging we shall advise if any further checks need to be made and will send a replacement if the item is confirmed faulty.

Q: I accidentally left you negative feedback, what can I do?

A: Please contact us and we shall issue you a feedback removal request. Upon receipt you can revise your feedback to a neutral or positive feedback accordingly.

Q: Why have you not responded to my E-Mail?

A: Please use ebay messaging rather than email, you will receive a response within one working day.