At Baronjon we always aim to provide customer service excellence and to ensure our customers are happy with their purchase but we understand that there may be reasons why you want to return items.

For faulty merchandise we will be happy to rectify the problem, refund the price paid or offer an exchange of goods to the same value. Proof of purchase is required.

If you have changed your mind about a satisfactory product and return the items within 14 days of purchase, we will offer either a refund or exchange of goods. Proof of purchase is required and goods must be unworn and unaltered.

Please Note For hygiene purposes, toiletries, jewellery, underwear and swimwear may be returned for a refund ONLY IF faulty.

There are different return addresses for Baronjon, and items bought from a Baronjon high street store: Goods bought from a Baronjon high street store, must be returned to the store where you made the purchase where they will be happy to assist. Unfortunately, our stores can’t accept returns that you’ve ordered online or over the telephone.

Goods ordered through our eBay Store, should be returned to:

Returns Department
Fashion Brands Online
Unit 7 Woodside Industrial Estate
Works Road
Letchworth Garden City
Hertfordshire
SG6 1LA

Extended Christmas Returns
All unwanted items purchased for christmas can be returned up to two weeks after christmas for exchange or refund.

Please make sure you have the right address on your parcel before you send it. You need to return goods to the appropriate address within 28 days of receipt to the address shown on your invoice by standard post. We will replace faulty or defective goods free of charge, which means we’ll cover the P&P for both the return and the replacement. Please contact us on 01462 686933 before returning any items. Returning goods for other reasons is, we’re afraid, done so at your own expense. Returned goods should be unused and in their original packaging, unless they’re faulty or damaged. For online returns, please contact us through the ebay contact seller function.