Where do you deliver?
Whether it's your home, your workplace or another location, your order can be delivered to any UK address. (Please note we cannot deliver to PO boxes or overseas addresses.
Are there any UK addresses where delivery might take longer?
Yes, there are certain areas, such as Scottish Highlands & Islands,offshore locations and Northern Ireland where delivery may take up to 14 days.
Do you deliver to BFPO addresses?
Yes we offer a delivery service to all BFPO addresses. For weight limitations and mail prohibitions please visit the BFPO website www.bfpo.mod.uk
How soon after I order do you send my goods?
We despatch all orders the next working day after cleared payment is received. (except between 23rd December and 2nd January). Delivery time varies depending on the service used (see details below).
Can I track my order?
No, customers cannot track orders themselves. If you are chasing an order please email us at firstname.lastname@example.org and we will be happy to track your order for you.
The product has arrived faulty/damaged/incorrect item, what should I do?
Please email email@example.com and explain what is wrong with your order. We will do our best to resolve the problem quickly and efficiently for you. You may be asked to return the item to us and/or provide photographic evidence of the damage.
We use Royal Mail and DPD for our deliveries
Royal Mail Deliveries:
Royal Mail deliveries by 2nd class post can take up to 10 days from date of order, even though we always despatch the next working dayafter your payment is received. If an item is too bulky to fit through your letterbox a card will be left detailing where and when your parcel can be collected from. This will normally be either your local Post Office if they have a collection facility, or your local sorting office. If you are collecting from a sorting office or Post Office you will normally be required to show photo ID and take the postcard with you. You have 14 days to collect your parcel. If the parcel is not collected within that time it will be returned to us and the original postage charge will become payable again if you require the item re-posting. Refunds for items returned to us under these circumstances will have the postage cost deducted. If an item has not been delivered 14 days from the posting date you will be required to fill out a "lost in post" form which may be used by Royal Mail to investigate service failures.
DPD Deliveries:We use DPD next working day delivery service in most cases for items weighing over 2kg. A signature is required for deliveries using this service. If no-one is available to sign for the goods a card will be left asking you to contact your local DPD depot to arrange re-delivery at a convenient time. If you do not contact them within 7 days, or DPD have 2 failed delivery attempts the parcel will be returned to us and the original postage charge will become payable again if you require the item re-posting.Refunds for items returned to us under these circumstances will have the postage cost deducted. We can use track and trace to identify where our parcel is should there be a delay in delivery.