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Delivery Help

Where is my Stuff?

If you recently placed an order and you're wondering why you haven't received it yet then this page is for you and is designed to help you get your order as soon as possible. The page includes some important information and includes links to our couriers order tracking websites as well as links to help you arrange redelivery and for finding Royal Mail delivery Offices and their opening hours.

Please read the page completely before contacting us about a missing order. Lost orders are very rare and we remain responsible for your order until you receive it.


You should first check whether we've dispatched it to you:

  • Sign into your eBay account and click on >My eBay: >Purchase history
  • An envelope envelope icon next to the order will show that it has been despatched and if you hover over it with your mouse you will see the date of dispatch.
  • We also send a dispatch confirmation email (with your receipt) to your registered email address at the time of dispatch.

When Should You Expect Your Order?

APC Website

Express Delivery - APC Overnight

Bamford Trading Express orders are normally dispatched via APC Overnight (although in some circumstances we may use Parcelforce). Your despatch confirmation email sent by us will confirm which service we have used. They are normally delivered by 4pm on the next working day after dispatch although some outlying postcodes may take longer. Working days do not include weekends or public holidays. An adult signature will be required. APC will send an email to you to advise the delivery progress and you can also track your order on the APC Overnight website at the 'Track Online' section of the www.apc-overnight.com. You will need your delivery postcode and the 7 digit consignment number from the email that APC sends to you. You can also find this consignment number on your invoice.

What if I'm not in?

If you are not available to take delivery the APC Overnight delivery driver will leave a card explaining how to arrange redelivery.

Royal Mail Logo

Economy Delivery - Royal Mail

Bamford Trading Economy delivery is sent by Royal Mail 2nd Class. We aim to despatch economy orders the same or the next working day. Working days do not include weekends or public holidays. These orders are normally delivered within 1 to 5 days after dispatch and are not tracked in the delivery network.

What if I'm not in?

If you are not available to take delivery the Postman or Postwoman will leave a 'Something for You' card which will explain how to arrange redelivery. Please be aware that these are not always available and can easily be lost or misplaced.


If Your Order Hasn't Arrived When Expected

Express Deliveries

Express deliveries can be tracked in the delivery network (see above). You are also welcome to contact us for help.

Economy Deliveries

It's very rare for parcels to be genuinely lost by Royal Mail however they can on occasions be delayed by:

  • Mis-routing in the delivery network or...
  • Incomplete delivery addresses or...
  • The most common reason for non delivery of parcels sent via Royal Mail is that they are too large for a standard letterbox and have been taken back to the local Royal Mail Delivery Office or Enquiry Office.
  • Postmen and women may also leave parcels with neighbours, behind bins or in outhouses etc.

Getting Help

Uncollected-orders

If they are unable to deliver, your postman or woman will often leave a 'Something for you' card however these are not always available and can easily be lost or misplaced. The card explains why Royal Mail were unable to deliver, and tells you how to arrange redelivery or collection.

You can arrange redelivery quickly and conveniently direct from your computer or phone, either to your own address, to your local Post Office branch or to another address in your same postcode area. The Royal Mail Redelivery Page has more information.

You can find details of your local Delivery or Enquiry Office by phoning the dedicated Delivery Office information line on 0845 6050767. This automated service will give you the address and opening hours of your nearest Delivery Office or Enquiry Office. You will need to provide the first line and postcode of the delivery address.


What to do Next

Letterboxable Items

If you have waited 7 working days from receipt of our despatch email please contact us using the 'Ask a Question' link on the item listing. We will need the following points confirming::

  • Your full delivery address including postcode
  • That you have checked with neighbours and other occupants at the delivery address
  • Your contact phone number
  • You agree to return to us, at our cost, any replacement items which subsequently turn up
  • You agree that we can pass your details to Royal Mail and that you will respond to enquiries from them

Non-Letterboxable Items

If you have waited 10 working days from receipt of our despatch email please contact us using the 'Ask a Question' link on the item listing. We will need the following points confirming:

  • You have visited your local Royal Mail Delivery Office or Enquiry Office (Not the Post Office)
  • Your full delivery address including postcode
  • That you have checked with neighbours and other occupants at the delivery address
  • Your contact phone number
  • You agree to return to us, at our cost, any replacement items which subsequently turn up
  • You agree that we can pass your details to Royal Mail and that you will respond to enquiries from them

What we will do

Where you have confirmed in writing that your item has not been received and all of the above information has been provided we will arrange a replacement item. Royal Mail will not allow claims until 15 working days have passed from dispatch and we reserve the right to wait until this time has passed before we replace lost items.

Sadly instances of fraud are on the increase. The cost of fraud has to be passed on to all buyers in the form of higher costs. Because of this all reports of lost items are reported to Royal Mail who may contact you to confirm the circumstances of the loss. For your security and to minimise theft, where the item is valuable or you have a history of non-receipt we may also ask you to report the loss via eBay before we can action any replacement.