At Bamford Trading we want you to be completely satisfied every time you shop with us. Occasionally though, we know you may want to return items.

Our Returns Address is:
Bamford Trading (UK) Ltd (Returns)
Unit 2 Windy Hollow
Upton Bishop
Ross-on-Wye
HR9 7TT

Please read this policy completely before returning an item.

Please DO NOT return an item without obtaining a Returns Reference Number from us first. This will help us process your refund/replacement much more quickly.

If you paid by PayPal please use the eBay returns flow to return an item. You will find full details at http://pages.ebay.co.uk/help/buy/return-item.html

When using the eBay Returns Flow - PLEASE ensure you fill in the Notes box with details of the reason for return.

• You must advise us your intent to cancel within 14 days of the date of delivery via the 'Ask Seller a Question' link on the item listing.
• We will reply within 1 working day via the eBay messaging system to advise the returns process and address. Please do not return the item until you have heard from us.
• Returned items must be complete in unused condition and in the original packaging.
• We will acknowledge receipt of the returned item by email to your registered email address.
• A full refund of the order total will be made by the original payment method within 30 days.
• You are responsible for return shipping costs and insurance.
• If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.

Faulty products

• You must advise us that you are returning your order as soon as it develops a fault via the 'Ask Seller a Question' link on the item listing or by email to sales@bamfordtrading.com
• If the fault has been reported within 7 days of receipt we will advise our Freepost returns address via email or at our discretion we may arrange to collect or replace the item. Where an item is returned after 7 days for any reason we will not refund the cost of return postage.
• Should an item become faulty after 30 days of purchase but within the warranty period we will at our discretion offer a replacement (replacement parts), refund or refurbished product.
• All replacements are subject to stock availability at the time of processing.
  

  What is not covered:
  Normal wear and tear caused by use in accordance with the operating instructions e.g. blades, brushes, belts, bulbs, batteries etc.
  Accidental damage, faults caused by: improper use, abnormal environmental conditions (including frost damage), overloading, insufficient maintenance, careless operation or handling of the product.
  Use of the product for anything other than normal domestic purposes.
  Change or modification of the product in any way.
  Defects caused by the use of parts or accessories which are not Manufacturer genuine components.
  Faulty installation if applicable.
  Repairs or alterations carried out by parties other than Bamford Trading or its authorised repair agents.
  Claims, other than the right to correction of faults with the product covered by these conditions.
  Slight deviations from the specification that do not affect the functionality of the product

Incorrect Orders
If you have received an incorrect product please accept our sincere apologies and let us know asap via the 'Ask Seller a Question' link on the item listing.

We will arrange to advise our freepost returns address and send a replacement as soon as possible. It is important that you describe the product you have received so that we can send the correctly sized Freepost returns package and correct our stock holdings and avoid another buyer being disappointed.

Item Not Received
Please be aware that we do not offer refunds for items not received unless we are out of stock of that item. Where an item is lost during delivery we will dispatch a replacement product following confirmation from you that you have made some simple checks with your local Royal Mail delivery office.

The above policies do not affect your statutory rights.

Important
Please ensure that your return is made via an insured and tracked service in case of loss or damage in transit. You should also ensure that you include details of your name, address and eBay item number.

Free Returns
Please note that the freepost returns service only applies to parcels less than 61cm x 46cm x 46cm and lighter than 20kg. Where an item has been advertised with 'Free Returns' we will provide you with a Freepost address which you can use to return the item at our cost. Unless faulty, the item must be returned within 7 days of receipt and in an 'as sold' condition with any packaging/hygiene seals intact. Refunds will be made by the original payment method within 5 days of receipt. If you paid by PayPal please use the eBay returns flow to return an item. You will find full details at http://pages.ebay.co.uk/help/buy/return-item.html

Freepost service
Where we have advised you of our Freepost address and you choose not to use it we will not refund your return postage costs under any circumstances.