At Bamford Trading we want you to be completely satisfied every time you shop with us. Occasionally though, we know you may want to return items.
Our Returns Address is:
Bamford Trading (UK) Ltd (Returns)
Unit 2 Windy Hollow
To speed up processing please include a note with your return with your name and eBay user ID.
Your Right to Cancel
- You should advise us your intent to cancel within
14 days of the date of delivery via the 'Ask a Question' link on the item listing.
- We will reply within 1 working day via the eBay messaging system to
advise the returns process and address. Please do not return the item until you
have heard from us.
- Unless defective returned items should be complete in unused condition and in the original packaging.
- A full refund of the order total will be made by the
original payment method within 5 days of receipt.
- You are responsible for return shipping costs and insurance.
- You should advise us that you are returning your order as soon as it
develops a fault via the
'Ask a Question' link on the item listing or by email to
- Should an item become faulty after 30 days of purchase but within the
warranty period we will at our discretion offer a replacement (replacement parts), refund or
- All replacements are subject to stock availability at the time of processing.
What is not covered:
- Normal wear and tear caused by use in accordance
with the operating instructions e.g. blades, brushes, belts, bulbs, batteries
- Accidental damage, faults caused by: improper use, abnormal environmental
conditions (including frost damage), overloading, insufficient maintenance, careless operation or
handling of the product.
- Use of the product for anything other than normal domestic purposes.
- Change or modification of the product in any way.
- Defects caused by the use of parts or accessories which are not Manufacturer genuine components.
- Faulty installation if applicable.
- Repairs or alterations carried out by parties other than Bamford Trading or
its authorised repair agents.
- Claims, other than the right to correction of faults with the product covered
by these conditions.
- Slight deviations from the specification that do not affect the functionality
of the product
If you have received an incorrect product please accept our sincere apologies
and let us know asap
via the 'Ask a Question' link on the item listing.
We will arrange a replacement item and advise how to return the incorrect item. It is important that you
describe the product you have received so that we can correct our stock holdings
and avoid another buyer being disappointed.
Item Not Received
Please be aware that we do not offer refunds for items not received unless we
are out of stock of that item. Where an item is lost during delivery we will dispatch a replacement product following confirmation from you that you have made some simple checks with your local Royal Mail delivery office.
The above policies do not affect your statutory
Please ensure that your return is made via an insured and tracked service in case of loss or damage in transit. You should also ensure that you include details of your name, address and eBay item number.