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Returns

At Bamford Trading we want you to be completely satisfied every time you shop with us. Occasionally though, we know you may want to return items.

Our Returns Address is:
Bamford Trading (UK) Ltd (Returns)
Unit 2 Windy Hollow
Upton Bishop
Ross-on-Wye
HR9 7TT

To speed up processing please include a note with your return with your name and eBay user ID.

Your Right to Cancel

  • You should advise us your intent to cancel within 14 days of the date of delivery via the 'Ask a Question' link on the item listing.
  • We will reply within 1 working day via the eBay messaging system to advise the returns process and address. Please do not return the item until you have heard from us.
  • Unless defective returned items should be complete in unused condition and in the original packaging.
  • A full refund of the order total will be made by the original payment method within 5 days of receipt.
  • You are responsible for return shipping costs and insurance.

Faulty products

  • You should advise us that you are returning your order as soon as it develops a fault via the 'Ask a Question' link on the item listing or by email to sales@bamfordtrading.com
  • Should an item become faulty after 30 days of purchase but within the warranty period we will at our discretion offer a replacement (replacement parts), refund or refurbished product.
  • All replacements are subject to stock availability at the time of processing.

What is not covered:

  • Normal wear and tear caused by use in accordance with the operating instructions e.g. blades, brushes, belts, bulbs, batteries etc.
  • Accidental damage, faults caused by: improper use, abnormal environmental conditions (including frost damage), overloading, insufficient maintenance, careless operation or handling of the product.
  • Use of the product for anything other than normal domestic purposes.
  • Change or modification of the product in any way.
  • Defects caused by the use of parts or accessories which are not Manufacturer genuine components.
  • Faulty installation if applicable.
  • Repairs or alterations carried out by parties other than Bamford Trading or its authorised repair agents.
  • Claims, other than the right to correction of faults with the product covered by these conditions.
  • Slight deviations from the specification that do not affect the functionality of the product

Incorrect Orders
If you have received an incorrect product please accept our sincere apologies and let us know asap via the 'Ask a Question' link on the item listing.

We will arrange a replacement item and advise how to return the incorrect item. It is important that you describe the product you have received so that we can correct our stock holdings and avoid another buyer being disappointed.

Item Not Received
Please be aware that we do not offer refunds for items not received unless we are out of stock of that item. Where an item is lost during delivery we will dispatch a replacement product following confirmation from you that you have made some simple checks with your local Royal Mail delivery office.

The above policies do not affect your statutory rights.

Important
Please ensure that your return is made via an insured and tracked service in case of loss or damage in transit. You should also ensure that you include details of your name, address and eBay item number.