All our products are new and unused unless otherwise stated. All products have a minimum of 12 months warranty for private use within the UK. In addition the following manufacturers provide additional benefits as follows:
Silverline products come with the free option of an extended guarantee period.
Silverline Hand Tools are guaranteed forever - Powertools have a 3 year guarantee
To activate this guarantee you must register the product at
Silverlinetools.com within 30 days of purchase. Should you not wish to
register, a standard 1 year guarantee period will apply.
This guarantee, and the guarantee period, begins
on the date of retail purchase as detailed on your sales receipt.
If this product develops a fault within 30 days of purchase,
contact us, stating details of the fault. You will receive a replacement
If this product develops a fault after 30 days, but within the guarantee
period please make a claim online
You will need the Guarantee Certificate issued during the above registration
procedure together with your original sales receipt.
A guarantee claim must be submitted during the guarantee period.
We do not refund carriage. All products should be in a suitably clean and
safe state for repair, and should be packaged carefully to prevent damage or
injury during transportation. We may reject unsuitable or unsafe deliveries.
All work will be carried out by Silverline Tools or its appointed repair
agents. The repair or replacement of the product will not extend, or renew
the period of guarantee. Retained tools, or parts, for which a replacement
has been issued, will become the property of Silverline Tools. The repair or
replacement of your product under this guarantee provides benefits which are
additional to, and do not affect, your statutory rights as a consumer.
The repair of the product, once verified to the
satisfaction of Silverline Tools, that the defect is due to faulty materials
or workmanship. If any part is no longer available or out of manufacture
Silverline Tools may replace it with a functional replacement.
Products purchased and used within the EU.
What is not
Normal wear and tear caused by use in accordance
with the operating instructions e.g. blades, brushes, belts, bulbs,
Accidental damage, faults caused by: improper use, abnormal environmental
conditions, overloading, insufficient maintenance, careless operation or
handling of the product.
Use of the product for anything other than normal domestic purposes.
Change or modification of the product in any way.
Defects caused by the use of parts or accessories which are not
Silverline Tools genuine components.
Faulty installation (except when installed by Silverline Tools).
Repairs or alterations carried out by parties other than Silverline Tools
or its authorised repair agents.
Claims, other than the right to correction of faults with the product
covered by these conditions.
Slight deviations from the specification that do not affect the
functionality of the product.
Draper Tools Guarantee
are guaranteed against faulty workmanship and/or materials for life
with the following exceptions:
TYPE PARTS LABOUR
Air Tools (excluding compressors)
6 Months 6 Months
Pressure Washers, Compressors 12 Months 12 Months
Submersible water pumps, Welding machines
12 Months 12 Months
Space heaters, Petrol power tools
12 Months 12 Months
Generators and battery chargers
12 Months 12 Months
Honda and Briggs & Stratton petrol
engines 24 Months 24 Months
All other power tools 24
Months 24 Month
All tools hired to third parties 3 Months 3 Months
Any power tool described above considered
faulty must be returned to the Draper warranty
department at Hursley Road,
Chandlers Ford, Eastleigh, Hampshire,
SO53 1YF. To arrange
collection contact +44 (0)2380 494041 or +44(0)2380 494046. Alternatively it may be returned to
the nearest authorized warranty repair agent if so directed by
us, if the tool is found to be faulty it will be replaced or
repaired at our discretion free of charge.
Any other tool considered faulty must be
returned to us with a written statement confirming the fault.
If the tool is found to be faulty it will be replaced or repaired at our discretion free of
These guarantees do not apply to normal
wear and tear nor any damage caused by misuse, careless or unsafe handling,
alterations, accident or repairs attempted other than by authorised Draper
warranty repair agents. These guarantees
are in place of any other guarantee expressed or implied and variations of such
guarantees are not permitted, but your statutory rights are not affected
Draper Guarantees are only effective if the
first user produces receipt or invoice to confirm first user’s purchase within
the appropriate guarantee period.