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General Interest

Our commitment to comply with the Regulations
We comply fully with the Consumer Protection (distance selling) regulations 2000 and the Electronic Commerce (EC Directive) Regulations 2002.

Where to find the Regulations
The complete text of both Regulations is available on the Stationery Office Website (
Consumer Protection and Electronic Commerce).

Our general obligations to you under the Consumer Protection (distance selling) Regulations
Generally you have the right to cancel the contract by giving us notice in writing, including fax or email at any time during the 'cooling off period' which finishes 7 working days after the day of receipt of the goods. If you do cancel the contract after the goods have been sent and received you must return the goods to us at your own cost or pay us to collect them and in the meantime take reasonable care of them so that we can offer them for re-sale. If you do not take reasonable care of them and they are not received by us or not received by us in a saleable condition you may not receive a full refund.

If the contract is cancelled we will refund the purchase price paid including normal but not special delivery charges as soon as we receive the returned goods and within 30 days.

No contract exists until we dispatch the goods notwithstanding that we will have forwarded an email acknowledging receipt of your order. We reserve the right to decline or rescind any order and refund your payment rather than deliver the goods. Non-acceptance of an order may be a result of one of the following:

  • The product you ordered being unavailable from stock.
  • Our inability to obtain authorisation for your payment.
  • The identification of a pricing or product description error.

You are free to cancel the order any time up to the time of dispatch. You will then receive a full refund. The concluded contract will be filed by us but will not be accessible to you over the Internet.

The language offered for the conclusion of the contract will be English. The laws of England apply to all contracts.

Your other rights
None of these Terms and Conditions affects your other Statutory Rights.

Contact Trading Standards Department
If you are concerned at all about these Terms and Conditions, or the way in which we administer them please contact your nearest Trading Standards Department by visiting and entering your postcode.