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| Q:i want more of the same i have purchased? |
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| A:please either email or call us on 0397581122 then we can see what we can do for you as most of the time we can offer extras at the same price as auction won though on all listings we do state we can offer extras to be combined this refers to buy now items in our ebay store, we can combine any items you need from our store, for bulk orders best call |
| Q:Can i choose the Colour i want? |
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| A:Some products we list offer colour choices noted in listing, We are setting up Automated pick and packing of orders in our Australian stocked warehouse to quicken delivery times so we have set most colour choice orders to have a pre selected colour preference, if you have a colour preference then ensure to email us via ebay prior to making payment |
| Q:when will my goods get posted? |
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| A:if payment is recieved before 2pm on a weekday then goods will be dispatched same day, ofcourse over weekend we have many sales so mondays can sometimes be busy and may find goods leave next day, goods will always be dispatched same day or latest next bussiness day, we have our new automated invoicing and emailing system in place for quick dispatch |
| Q:P&H of a item needing to return |
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| A:if you feel you have a defective item, first call us on 097581122 and ensure item is tested correctly,,if within 30 days of purchase we will cover the return P&H via emailing a return aus post label for the goods,, if after 30 days from purchase then its up to buyer to get item to us and a return paid sachel enclosed for the return of replacement |
| Q:Do you offer combined Postage? |
|
| A:yes, we offer combined P&H for all purchases within 10 days of 1st purchase made, simply make the purchases of items you need and we will combine as items added and then when you have all items needed you can just make the 1 payment and we will send all goods together for you, ensure not to go through checkout till you have purchased items |
| Q:what happens if im sent the wrong item? |
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| A:inform us straight away, via email or best call us on 0397581122 we will email you a return to sender aus post email label, you then simply print out and take wrong items and label to post office and they will send the goods back to us on our account and we will send the correct goods at same time, yes we are all human and these things can happen |
| Q:can we call and pay over phone? |
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| A:yes, you can call us on 0397581122 and we can take credit card payments over the phone, visa or m/card is accepted and if call before 2pm then we can dispatch same day for you. |
| Q:do you offer pick up? |
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| A:yes, we are located at factory 2/31 amay cres ferntree gully vic and open mon-frid 9-5pm and sat 10-2pm and can pay via visa, m/card, eftpos, cash on pick up and please bring in your ebay item number and ebay name info,,best to bring in the print out of the email invoice from ebay which shows all info of your purchase/s |
| Q:my item doesnt work |
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| A:keep in mind all products are tested before dispatched so if you feel a item is DOA please ensure to try direct to a battery to be 10% sure is product at fault, keeping in mind leds are polarity sensitive meaning must have pos and neg on the correct wires or contacts for them to operate correctly, please call us on 0397581122 so we can assist |
| Q:what if my item hasnt arrived by the time i expected? |
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| A:Most goods are dispatched via aus post eparcel or startrack which you would have received an email with tracking advise when goods dispatched, please first check your email, if no joy then can contact us on 0397581122 and we can assist or if you have the tracking number starting with 8AQ then you can call aus post on 131318 to get item location |
| Q:Do you combine shipping? |
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| A:We can combine all purchases made and you should email us if you intend on waiting for other auctions to end so we know your intentions and then just make the 1 payment once all are combined rather than making payment for each individually.
we prefer to combine item within 10 days from first purchase to last then should be finalised. |
| Q:When can I expect my order to arrive? |
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| A:goods are dispatched as soon as payment received remembering most bank transfers take 24-48hrs to be received after transfer made, paypal same or next day and we also can be contacted on 0432572227 or 0397581122 for credit card payments which goods are then sent same or next day.
we have australia post pick up each day for quick delivery. |
| Q:How much is the Shipping and Handling Charge? |
|
| A:shipping and handling charges are noted on all listings and are based on weight of products, packaging materials etc
and yes we can combine your purchases if made within 10 days from first to last to be combined.
the highest postage will be charged first and then depending on items added a minimum of $2.00/item will be added for each additional. |
| Q:Do you ship internationally? |
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| A:Yes we are able to ship any item Internationally and combine multiple items though postage charges will vary and most international orders take average 10 working days to arrive after payment received.
we prefer paypal as payment for all international purchases. |
| Q:Can i have my own courier company pick up my item? |
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| A:That is fine though payment must be recieved in full before items will be allowed to be picked up. |
| Q:i was emailed a tracking number but unsure what to do with it? |
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| A:all goods that are dispatched with a tracking number: we will email you the tracking number when goods are dispatched and you can enter the tracking number at via the link in email or go to www.auspost.com.au and this will give you the last location goods were scanned at.
can also call aus post direct on 131318 or contact us on 0397581122 to check |
| Q:my tracking number shows that item is still at bayswater BC? |
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| A:when goods are picked up from our warehouse they go to the bayswater business centre and will stay showing as being there till parcel is scanned at your main local distribution centre were gets scanned again and then again when gets put in the truck to be delivered to your door were item/s will need a signature on arrival. |
| Q:What payments do you accept if i pick up? |
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| A:We can accept Visa, Mastercard, Eftpos or cash, we do not accept personal cheques and business cheques must clear before goods dispatched inless authorised before hand. |
| Q:Can we pick up and pay no postage? |
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| A:Yes.
pick up is fine, we are located at Factory 2/31 AMAY CRES FERNTREE GULLY Victoria 3156 and can be contacted on 0432572227 or 03 97581122.
pay for item/s only, no P&H or extra charges etc |
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