Blinds Megastore Policies

Customer satisfaction

We have sold blinds for 20 years. Customer satisfaction is our highest priority. Our dedicated and friendly team are available to answer any queries that you may have 7 days a week, from morning till night. Simply send us message and you will receive a swift response.

Feedback Policy

Once you receive your order and are happy with it, please take time to leave us positive feedback. Positive feedback is very important to us as it is very crucial to our reputation and profile.

In the unlikely event that you are not satisfied, please contact us before leaving neutral or negative feedback. We are always here to help and will do our best to resolve any issues you may have. We are committed to resolving all issues to your utmost satisfaction.

Price Promise

We monitor the market very closely and check the prices of our blinds every single day against other retailers to ensure we're giving you the best price possible!

Payment Methods

Please click here for information on how to pay for your purchases.

Returns Policy & Procedure

1. Contact Blinds Megastore via eBay’s messaging service. State the reason for your return, your eBay user ID and the item number.
   
   
2. Once a return is agreed, an RMA (Returns Merchandise Authorisation) number will be issued to you authorising your return. Pack the item securely using the original packaging, print a returns form and enlose it in the package.

TO DOWNLOAD THE RETURNS FORM, CLICK HERE

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All items returned for refund or replacement must have an RMA number which should be entered into the above form.

The item(s) must be returned in the same condition as received.

Faulty goods, goods damaged in transit by our carrier or goods sent in error will be replaced on a like for like basis.

Items returned because they are damaged or defective

If you receive any items that are damaged, defective or incorrect, please inform us within 2 days of receipt.

Items which have been altered / trimmed

We cannot accept returns when the goods have been trimmed or altered. It is the customer’s responsibility to check for any damages prior to making alterations.

Packing and sending returns

We recommend that you send returns using an insured courier service.

The arrangement and cost of returning an undesirable item is the responsibility of the buyer. The Post Office will accept most returns however due to the large size of some items, you may require a suitable courier.

Always retain proof of postage. In the event that you do not obtain proof of postage and we do not receive the item back, we reserve the right to charge an amount equal to the price of the item(s).

Upon returning items, please ensure that original packaging is used wherever possible. If the goods are damaged when returned to us it is your responsibility to claim from the company used to send the goods back to us.

The buyer is responsible for return postage costs in the unlikely event of a change of mind, or deciding the items are not suitable. A full refund of the original price paid will be made on inspection of the returned items.

Measurements (Made to Measure Blinds)

As MTM goods you order are manufactured according to the measurements you provide, it is very important that your requirements are accurate. We cannot accept the return of goods by reason of the measurements, or custom requirements being provided incorrectly or items ordered not to taste (including dislike of colour) once products are received. We are unable to re-sell customised items. Due to differences in computer screens and other internet devices, we cannot guarantee an exact match to the swatch on screen and the actual product material. We therefore recommend the purchase of a sample in advance of ordering made-to-measure products if colour matching is critical.

Warranty

Blinds Megastore's products are designed and manufactured to stand the test of time. Each product comes with a 12 months warranty from the date of purchase. This warranty does not cover damage or failure caused by misuse, abuse or alteration to the product by the customer. We may require the return of items for inspection & testing before we agree to send a replacement.