All our packages are insured or registered .We always keep the postage receipts and your package tracking number on file for immediate reference on request.

Never hesitate to contact our staff if you have any questions regarding the progress of your order or the postage of your package.

  REMEMBER : Insured/registered packages rarely get lost and even if they do the post will compensate the value of the lost item or will pay for a replacement. This way you are always sure your money and order are safe.

DISPATCH TIME

All orders are posted within 2 or in special cases 3 working days.In Greece the post offices are closed on Saturdays so all Friday orders are posted on Monday.

DELIVERY TIME

European Union (EU) destination packages are usually delivered within 3-9 working days depending on the country of destination.

Packages to Australia and the USA usually take about 7-15 working days depending on the state of destination and their national postal service international packages processing/ handling time.

Delays in delivery caused by the postal service provider is something we cannot control or handle. Although rare, cases of irrationally delayed packages are a possibility. Sometimes packages travel to a number of irrelevant destinations first before they are safely delivered to the customer, unusually delayed, days later. These are the mysterious and unpredictable ways of the post office.

As a seller we don't accept any responsibility on such delays and our role in the postage process ends at the documented delivery of the product at the post office.

Yet we will willingly provide all our help in lost item claims or tracking on items undelivered for more than 20 working days.

After that point the carrier is solely responsible for the package until the delivery to the customer. Any customer is committed to accept this condition upon purchase.

‘NO NEGATIVE EXPERIENCE’ COMMITMENT

We promise you that as long as you contact us with any concern of yours or problem that might arise, you will receive the best possible response and solution so that your buying experience with us will always be a positive one. Let’s forget bad deals for ever and make our transactions an outstanding example in the internet community.

In on-line transactions small issues that might cause inconvenience are rather common (example : dispatch staff mistakes/factory faulty items/different customer’s product expectations..). If such issue arises just email us. We always provide solutions instantly making sure that our customer is always a happy one.

REMEMBER: SATISFACTION IS ONLY A “CLICK” AWAY. JUST EMAIL US

Return policy