Personal collection is available on my listings by appointment, and I provide a LOW COST local delivery service, usually within 25 mile of Redditch (see the list following for local delivery area), delivery within a few days. If you are in a hurry to get your purchase, email me and I will sort something out. E mail me with your postcode for a delivery cost.
Large items with a longer distance are sent next day carrier. Please provide a contact phone number for them. Despatch time for larger items is up to 3 working days. I will email the day you can expect delivery. Small items are sent with the post office, see the listing for service offered. Despatch time for small items is 3 working days.
Please note it costs extra to deliver large items to NI or offshore , so enquire for cost before buying.
LOCAL DELIVERY AREAS (PLEASE EMAIL WITH POSTCODE FOR COST)
Alcester
Birmingham
Bridgnorth
Bromsgrove
Brownhills
Coventry
Dudley
Evesham
Great Malvern
Kidderminster
Moreton in Marsh
Redditch
Shipston on Stour
Solihull
Stourbridge
Stratford on Avon
Sutton Coldfield
Tewksbury
Walsall
Warwick
West Bromwich
Wolverhampton
Worcester
RETURNS POLICY
Unwanted goods may be returned within 7 days, unused and in original packaging. The responsibilty for return arrangements is with the buyer who is also responsible for outward and return postage costs. On receipt of the goods in re-saleable condition a refund will be made for the goods only, not the postage charge.
We will also accept returns on products that are damaged in transit, or found on delivery to be defective or not as described in the listing.
Buyers wishing to return goods must first e-mail us with the details within 7 days of receipt of the goods. We will respond with appropriate instructions.
Large goods are sent with carriers who give next working day delivery from day of despatch. Other items are sent with the post office, where we cannot guarantee delivery time.
Goods damaged in transit must be reported within 24 hours of receipt. We will contact the delivery company and arrange replacement or compensation as quickly as practicable. In such circumstances, the buyer must assist us to complete any claim, and comply with any requirements specified by the delivery company, including, but not limited to, retention of packaging, provision of description/photo of damage, and availability for local inspection and/or uplift of goods by the delivery company.
Defective goods will be replaced free of charge or refunded provided the goods returned are the goods despatched, they are in the same condition as despatched, and they exhibit the fault reported. Return postage cost will be refunded, but prior approval must be obtained from us. Refund of the sale value of the goods will only be issued when no direct replacement is available. Refunds for postage will not be made if the returned product is found not to be defective as reported.
Goods considered by the buyer to be not as described in the listing must be specified in writing or email prior to return. Acceptance of return shall be at our discretion.
Goods returned without being reported as detailed above will not be considered as returns, and will not be replaced or refunded. This includes goods returned by the delivery company where they were undeliverable due to provision of an incorrect delivery address by the buyer, refused by the recipient on delivery, or, where the recipient was not available to receive them, not collected within the timescale specified by the delivery company on any advice paperwork left by the delivery company at the time of attempted delivery. Goods received by us in such circumstances will be redespatched to the buyer only upon payment of a second delivery fee, to the amount specified on the original sales invoice. If goods were originally sent under a free postage offer the second delivery fee will be as advised.
Refunds for goods genuinely lost in transit will only be issued where the buyer has paid for a tracked delivery service and/or optional insurance. In such circumstances, the buyer must assist us to complete any claim, and comply with any reporting requirements specified by the delivery company. Failure to do so will result in refusal of refund.
We will cease any process should the buyer, at any time, seek to return goods and/or obtain any refund by use of threat and/or coercion in any form |
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