Boulder Developments Ltd

Last Updated 13/04/2010
We recommend that you print and keep a copy of these Terms and Conditions for future reference.

THESE TERMS AND CONDITIONS
These Terms and Conditions apply to all transactions on this site. Please read them carefully. They do not affect your statutory rights.
We may change these terms and conditions at any time. Any changes will take effect on the date they are posted onto the site (see date above). You will be asked to read and accept the terms and conditions each time you place an order, to ensure that you are familiar with the most current ones.

ORDER PROCESS - ORDERS FOR DELIVERY
You will have an opportunity to check and correct any input errors in your order up until you click the Submit Order button.
After you submit an order we will e-mail details of the products you have ordered. Please note that these e-mails are acknowledgements, not acceptance of your order.
Acceptance of your order and the creation of a legally binding contract between us will only occur when we send you a second e-mail, which will confirm your order and contain details of how we will deliver your products to you. (Alternatively, we may decline all or part of your order for any reason, in which case our second email will tell you so.)
When deciding whether or not to accept your order we may use certain information about you, including any received from credit reference agency checks with Experian Limited or other agencies. In particular, we may pass your details to Experian for them to check against certain public and private databases. Experian may keep a record to use in future security checks. This helps to protect you and us against fraudulent transactions.
We will tell you if your payment details cannot be authorised for any reason and may invite you to pay by another method.

Items sold on this website are generally intended for normal domestic and consumer use and not for resale or commercial use. We reserve the right to refuse access to this website, to remove or edit content, or to refuse or cancel orders at our discretion. If we cancel an order, it will be without charge to you, and we will reimburse any payment made by you.

PRICES AND PAYMENT
All prices and charges on this site are in UK pounds. They include any VAT payable, but exclude delivery charges (for details see ‘Delivery’ below).
The total cost of your order will be the price of the products you order, any additional services you choose (e.g. installation), plus any applicable delivery charge. All these will be set out clearly in your Shopping Basket before you submit your order.
Prices, offers and products are subject to availability and may change before (but not after) we accept your order. If something becomes unavailable we may offer you an alternative or cancelation of the order, should this occur we will contact you about this first.
We try very hard to ensure that all information on this site is accurate. However, just occasionally, an error can occur. If we discover an error in the price or description of a product you have ordered, we will tell you and ask you whether you wish to continue with your order or cancel it.
For delivery items we accept payment by Mastercard, Visa, Delta, Switch. Payment is deducted when we process your order.

RESTRICTIONS: AGE REQUIREMENTS AND LIMITS ON ORDERS
If you order a product with a minimum age requirement, you must provide proof of your age before any age restricted goods will be shipped.

Where we Deliver
Delivery must be to an address in the United Kingdom (but excluding the Channel Islands and, for
some larger items, the Isle of Man and the Scottish islands). All deliveries must be signed for
(except items sent by post and which are small enough to be put through your letterbox). Please make
sure you keep the receipt enclosed with your goods.


Delivery Charges
We make every effort to keep our delivery charges as low as possible. Our charge depends on the
type of products you select.

How We Deliver
Most products are delivered either by courier or by post, depending on their size and value.

Delivery Times
Delivery times are calculated in working days - i.e. Monday to Friday inclusive (but excluding bank holidays). If you order after 1.00pm, please calculate your delivery time as if your order had been placed the following working day (including if you are offered our "next working day" premium service). Deliveries may take 7-10 working days over the Christmas, Bank Holiday and Easter periods.

Standard Postal and Courier Deliveries
Standard postal and courier deliveries should arrive within 3-4 working days of placing your order (to be safe, please allow a little extra during busy sale periods).
Some goods require confirmation of a delivery date due to the nature of the product. We will make every effort to deliver in line with your preferences. We will contact you beforehand to confirm the delivery date and, if possible, an am or pm slot. This will usually be in our second email to you.

IMPORTANT: We do everything we can to meet the delivery times specified in this section. However, occasionally delivery times may be affected by factors beyond our control and therefore they cannot be guaranteed. We will inform you if we become aware of an unexpected delay.

Please allow extra time for deliveries to Scottish islands.

Missing, Damaged or Incorrect Orders:
We try very hard to ensure that you receive your order in pristine condition. If you do not receive all your products, please check that they have been despatched by using the courier tracking services. If your order is not en route to you, please e-mail us at craig@hcsuk.demon.co.uk or telephone 01636 639900. In the unlikely event that a product arrives damaged or faulty, please follow the instructions in the delivery documents or emails.

Returns Policy

Cancellations and Returns
You have 7 days to cancel after delivery, the following terms and conditions apply. (After 7 days different terms and conditions apply, see below).
Within 7 days of delivery, (Consumer Protection Distance Selling Regulations)

Cancellation (Delivery items only):
You can cancel your purchase at any time before or up to 7 days after delivery. Duty of care must be taken whilst goods are in your possession should you wish to return the item, and you must take reasonable care in their storage and preparation for return. Any accessories and 'Free Gifts' received with the product must also be returned.
In order to deal efficiently with your requirements we have a returns procedure form, please call 01 636 63 99 00, or email craig@hcsuk.demon.co.uk to request a RMA form. You may be required to show proof of purchase.

You will receive a full refund including delivery shipping costs. The cancellation is free of charge provided you return the product, the cost of returning the item you ordered will be your responsibility. Should an alternative product be sent in place of your order, then we shall cover the costs of return.

Please take care of any items and packing for return. You may be held responsible for faults caused by accident, neglect, misuse or normal wear and tear and a claim may be made if this occurs

After 7 days Cancellations and Returns:
Cancellation (Delivery items only)
If you wish to cancel your order more than 7 days after delivery, please complete the RMA form and your request will be considered. Items may be accepted back for refund, this may be subject to the condition of the item. Cancellations more than 7 days after delivery may also be subject to the item being in its original packing, the payment of delivery and return costs, a restocking % cost and in some situations a technical inspection charge.  

Duty of care must be taken whilst goods are in your possession should you wish to return the item, and you must take reasonable care in their storage and preparation for return. Any 'Free Gifts' and accessories received with the product must also be returned.
In order to deal efficiently with your requirements we have a returns procedure, please call 01 636 63 99 00, or email craig@hcsuk.demon.co.uk to request a RMA form.
This does not cover faults caused by accident, neglect, misuse or normal wear and tear.

THIS RETURNS POLICY DOES NOT AFFECT YOUR LEGAL RIGHTS

This Website
We, our Group companies and our suppliers own the copyright, trademarks and all other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non-commercial use. Any other use or reproduction of the material or content is strictly prohibited.
You may not create any link to this website without our prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else.

General
These terms and conditions and all transactions relating to this website are governed by English law and are subject to the non-exclusive jurisdiction of the English courts. We do not accept amendments to these terms and conditions.
These terms and conditions only cover the Boulder Developments Ltd website. Any other websites to which you link from this site are governed by their own terms and conditions. We accept no responsibility or liability for the content or operation of websites which are not under our control.
Boulder Developments Ltd – BHF, Main Street, Norwell Newark, Notts NG23 6JN. England. Company No.  03479247 VAT no.706432554