 |
| Q:Why I'm having trouble with PayPal? |
|
| A:If you are buying an item over $250 on eBay and using PayPal there are safer rules to provide you with buyer protection. Make sure to use the same billing and shipping address and verify your bank account with PayPal BEFORE you shop eBay. |
| Q:Can you mark gift and lower the value? |
|
| A:Your item ships with FULL value insurance so no. Companies cannot give items to eBay buyers or help with tax evasion. |
| Q:Can you ship via Priority Mail, UPS, FedEx or DHL abroad? |
|
| A:No. On items over $250, PayPal requires USPS Express Mail Service for international shipments with signature required so you receive buyer protection. |
| Q:What about import charges, duties, taxes and fees? |
|
| A:USA, Japan, Australia, Barbados and some other places have duty and tax free shopping but many other countries such as the EU charge recipients for receiving goods from eBay. There are no charges from USA. |
| Q:Can I ship to another address? |
|
| A:ONLY SOMETIMES if PayPal confirms and verifies name and addresses and notifies seller that item is OK to ship. Make sure to register a credit card at the address you want to ship to and verify your bank account at PayPal. |
| Q:How do I contact TOSHIBA for warranty registration or service? |
|
| A:The Toshiba laptop warranty department can be reached at 1–800–240–7100. Hours of operation are 5:30am–5:30pm PT. To confirm that a warranty has been registered please visit http://toshiba.eclaim.com/toshiba/tsbclok1.asp. You will be asked to provide your Toshiba model part number and serial number which can be found on the bottom of your computer. |
| Q:Where are the Windows or Restore Discs? |
|
| A:All www.bcccstores.com computers are USA models with DVD burner writers built-in for one touch restore disc creation. Manufacturers have stopped shipping computers with discs to save you money by keeping prices low while saving the environment! |
| Q:Why did Microsoft Office expire? |
|
| A:All www.bcccstores.com computers come from the factory loaded with a 60-day trial version of Microsoft Home Student 2007 which comes with Word, Excel, PowerPoint and OneNote. If you want to save money on a permanent installation or upgrade to another office for programs like Outlook contact support@bcccstores.com. |
| Q:Where is the Gateway info for support? |
|
| A:For a portable computer:
1. Turn the portable computer off.
2. Turn the computer over so the Gateway logo tag is facing you.
3. The Bar Code number is shown as a serial number on this tag, but it is not used by this department.
4. Look for the 10 or 13 digit serial number.
Example: 0012345678 (10 digit) or QAB47010 00001 (13 digit). |
| Q:Where can I transfer Dell's factory warranty? |
|
| A:www.dell.com/dhs/globaltagtransfer |
| Q:Why shouldn't I connect to the internet or email the 1st time I turn on my new computer? |
|
| A:Because you may get a virus, worm, trojan horse or other security problem with a new computer. New computers are "naked" without permanent software and only have trail security software programs installed. |
| Q:How do I setup security on a brand new computer? |
|
| A:Set aside a few hours and TURN OFF WIFI BEFORE you turn on your computer for the 1st time!!! Plug the adapter into the computer and then cord into the wall. Boot and setup Windows and security software. Reboot when you are secure and run updates to virus software first by connecting to the internet. |
| Q:How do I get a FREE battery from HP on recall? |
|
| A:Important Safety Recall
HP Notebook PC Battery Pack Replacement Program
May 14, 2009
This program addresses an issue with specific battery packs used in certain HP/Compaq Notebook PCs. The battery packs have the potential to overheat posing a fire and burn hazard to consumers. |
| Q:How do I get a FREE battery from HP on recall (continued)? |
|
| A:o HP customers will be eligible to receive a replacement battery
pack for each qualified battery pack at no cost.
o Visit the HP Notebook PC Battery Pack Replacement Program
website for additional information:
http://www.hp.com/support/BatteryReplacement
Sincerely,
Hewlett-Packard Company |
| Q:What is a confirmed PayPal address? |
|
| A:For shipments to the USA a confirmed PayPal address is the safest shipment against identity theft and includes buyer protection. It means that PayPal has confirmed the shipping address by matching it against a credit card billing address. Most addresses outside the USA are not able to be confirmed by PayPal at this time but may be ok to ship to. |
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