If you purchased our REPAIR SERVICE...
Make sure that the part number matches the ones listed in the auction or that the unit looks exactly like the one in the picture. If you have any doubts, call us on 01634 687222 before buying the item. After the item has been paid for successfully, we will email you to arrange for UPS to collect your item for repairing. For most items, repairs take 2-3 days in the workshop, some may take longer. When the part is completed, we will match it up with your payment and ship it back to you. Shipping charges for both ways is free for people in the UK* - please refer to Shipping section.
Not all parts can be repaired. If your part is not repairable, we will refund your payment less a test fee of £35 (this is for the time an engineer has spent working on the unit) and ship it back to you. If you send in an item that does not match the one in the description, we will contact you and try to fix it. For more information, call us: 01634 687222.
If you purchased one of our EXCHANGE ITEMS...
Make sure you tell us what part number you need. Without this, we cannot send you the right unit. You can either send us a message through eBay with the part number or call us: 01634 687222. Please include your phone number (we are unable to ship without this). After the item has been paid for successfully, we will ship you a remanufactured unit, usually within 1-2 working days. Once you have installed the unit, you need to ship back your non-working part to us using the prepaid UPS label included for all orders placed within the UK. If the old core is not returned (in re-buildable condition) within 10 days, an additional charge of £150.00 will be applied and your warranty will be voided. For more information, call us: 01634 687222.
For international orders, a core charge of £150.00 is required up front. This is payable via Pay-Pal or credit card and will be refunded back to you once we receive your old unit back (in re-buildable condition). It is your responsibility to cover the cost of shipping your unit back to us, including any customs charges.
Buy with Confidence - 10 Day Money Back Guarantee
We want you to be totally satisfied with every purchase you make from BBA Reman. It is our aim to offer you quality at low prices. If, for any reason, you are not completely happy with your purchase, simply return the item within 10 days of delivery, unused and in its original packaging together with the invoice, and we'll exchange the product or offer you a full refund. Additionally, all BBA products are guaranteed against manufacturing defects for a life time subject to condition..
Exclusions: Test Hires and Units fitted to vehicles are excluded from 10 Day Money Back Promise.
BBA's Life-Time Limited Warranty
All parts (excluding diagnostic Tools & NAV/Audio*) carry the BBA Limited Lifetime Warranty, which covers the repair of your unit back to its original operating condition for any problems resulting from manufacturing or workmanship defects. All internal components and labour performed by BBA Reman are fully covered. All BBA invoices must be made out to the person paying for the service. The warranty is valid to the name/company on the invoice only and is non-transferable between customers or vehicles. Shipping, removal, diagnostic, coding, programming, software download, and/or mechanic charges are not covered by the warranty. If BBA determines the part is beyond repair, we will either provide a replacement unit, or refund the original BBA invoiced price to the original payment details, at our discretion. Factors that could void the warranty include, but are not limited to: water damage, fire damage, over voltage damage, part being damaged as a result of another defective part in the vehicle, damage caused by jump starting the vehicle, improper use, use in an application for which the part was not intended, or untimely return of core unit. The change to BBA limited lifetime warranty is valid from 1st October 2011. Refunds are subject to production of original invoice and are at managerial discretion. BBA request the opportunity to fix any faults by return of parts through our warranty process. If a part cannot be sent back for assessment then these cases will be considered on an individual basis and may require production of proof of purchase of replacement part.
*Diagnostic tool come with a 2 year BBA warranty. The BBA Nav/Audio warranty covers only the repaired section and not the whole Nav/Audio part