IMPORTANT: Many of the items we sell require installation. While we can offer technical support, we strongly recommend that you consult a professional (Auto-Electrician or Car Audio Shop) if you do not have sufficient knowledge and confidence relating to the installation of your purchased products. If a product is damaged due to incorrect installation this will automatically void any warranty.
All items sold by Auto-Electronics are physically inspected and bench tested by our engineers prior to dispatch. This ensures that all items we dispatch are free from cosmetic damage and are 100% operational upon arrival. If you wish to return an item this is exactly how the item must be returned, so please take great care with your purchase.
If you are not totally satisfied with your purchase for any reason, you have the right to return your order within 14 days from date of delivery for a full refund minus any applicable delivery charges. eBay require us to offer a free postage method for all items but obviously we have to pay to ship items. Please contact us to find out the shipping cost of an individual item. If you choose to return an item because you have changed your mind or no longer require it, any refund made will be minus the price we paid to ship the item. The minimum UK recorded shipping cost we pay is £3.95, larger items or items sent on priority shipping services or internationally will cost more.
It is your responsibility to return any such items in a pristine saleable condition in their original box and new packaging. The buyer will be responsible for the return of the goods and any associated costs of returning an item.
Goods received back incomplete, damaged or in any condition other than saleable, will be returned to you and the cost of return carriage charged to your account.
All return requests must be submitted through the eBay Resolution Centre, this is the only way we can deal with returns and process refunds. Any items returned which have not been confirmed through the eBay returns system will be refused and returned to sender. All returned items must include proof of original purchase, a note detailing the reason for return and your contact details.
Prior to returning any products, please contact us within 14 days from the date of delivery. If you do not return goods within 14 days after you have received the delivery, your right to cancel will be revoked.
The cancellation must be put into writing and received within the 14-day period.
Faulty items under warranty must be returned to us for inspection. The buyer is responsible for return shipping of faulty goods; we will cover the cost of shipping to return the repaired/replacement item to you. Any item that is returned and confirmed as faulty will be repaired or replaced according to the terms of the warranty. We do not offer refunds on faulty goods returned after 30 days of purchase.If an item develops a fault after 30 days we would honour the manufacturer's warranty with either a repair or replacement item.
By purchasing from Auto-Electronics you agree to the terms of our Return Policy.