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  • Autism Awareness UK FAQs
  
Frequently Asked Questions
 Q: Do you offer combined postage discount?
  A: No as our postage is heavily discounted. We will refund postage paid if we think its excessive.
 Q: What condition is this item
  A: New
 Q: What is your return policy?
  A: Faulty Items must be reported via e-mail and then returned to us within 30 days. Shirts are printed on payment and size confirmation unfortunately we can not exchange shirts for size, so please ensure you sent us the correct size.
 Q: Do you combine shipping?
  A: Yes we combine shipping and will refund postage if its excessive.
 Q: When can I expect my order to arrive?
  A: UK buyers can expect their order within 7 days of payment. Overseas buyers please allow up to 21 days. Allow another 7 days if your order is for t-shirts or sweatshirts
 Q: How much is the Shipping and Handling Charge?
  A: Shipping & Handling Charge is specified in each item we list. Please check the listings.
 Q: Do you ship internationally?
  A: We ship worldwide. Our shipping outside the UK is specified in our listings. All payments for international international purchases has to be made via PayPal. We don't accept any other method of payment on eBay.
 Q: How do I contact you?
  A: You can contact us via ASQ on eBay or e-mail us direct at sales@autismawarenessuk.com Our phone number is 07414653622
 Q: Where can I find out more about Autism?
  A: We Have a very friendly chat-room here on eBay, just click community, then groups, then parenting and we are called Autism and Developmental Disorders. You will find a friendly and helpful community there.
 Q: Can you personalise items?
  A: Yes we can personalise all items, please give us time to get around it, though! If a lot of work needs doing to your item, then a small fee will apply, but we will let you know the exact costs before we start work.