Returns Information
- For faulty products, we offer a 3 DAY REPLACEMENT WARRANTY. Please contact us first WITHIN 3 DAYS from the day you receive your product to qualify for this warranty.
- For change of mind, we offer a 3 day No Hassle Exchange policy on the condition the garment is still in its original New With Tags condition and has not been worn. The exchanged item must be of the same value (based on the Buy-it-Now price for the item). Please contact us first WITHIN 3 DAYS from the day you receive your product to qualify for this policy.
- Due to intimate nature of the items (hygiene), exchanges are not acceptable for stockings or underwear items that has been worn.
- Please remember to wear a liner/inner clothing when trying on your lingerie bottom. We trust that most people are considerate and will take the time to try on lingerie carefully.
Policy for returning your lingerie:
- The garment labels are still attached to the garment.
- The garment has not been worn (except to try the garment on for size)
- The garment has not been damaged or soiled.
- The garment has not been altered by you in any way.
- The original satchel must be used to return the item, otherwise you will have to use your own.
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