Shipping
For
UK customers we
dispatch all our orders, same day, or next day, from stock, by 1st
Class post, except Needlework Frames and some other items where stated,
these items are normally P&P inclusive.
We try to
post 6 days a week, but we do have a Saturday off from time to time.
We will
send you an ‘Item Dispatch Notification’ email as the goods leave for the
post office. Once we dispatch your order it should arrive within 2-5 days,
depending on the service. If you do not receive your order after 7 working
days, please let us know. We will have to wait until 15 working days have
elapsed before we can put a claim in to the Royal Mail.
In the rare
event that your item is not delivery within the above time frame, then your
first port of call is your local Royal Mail Collection Office (the phone
number can be found in your local phone book). If no one is home, and the
package does not go through the letter box the Royal Mail returns packages
to their collection office and should leave a card to tell you that this
action has been taken, however, this does not always happen. The Royal Mail
normally keep packages for about three weeks before returning them to us.
For
overseas customers
we ship by Royal Mail's standard Air Mail service, this does not have any
tracking information. All orders are shipped same day or next day after we
receive cleared funds.
Once we
dispatch an overseas order it should arrive within 7-10 days, depending on
the postal services. However, especially at busy times, and more remote
parts of the world this timeframe can be as long as 3 weeks. If you do not
receive you order after 15 working days, please let us know. We will have to
wait a further 10 working days has elapsed before we can put a claim in to
the Royal Mail.
Holidays, Christmas & New Year.
For obvious reasons, deliveries take longer at holiday times so you should
allow a little extra time. We will continue to dispatch orders after the
Royal Mail Christmas cut off date, but we can not guarantee delivery in time
for the holiday.
Please
note: The Postage and
Packing charges includes all the materials used, not just the postage.
Please also remember that both ebay and Paypal take their cut out of this
element.
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