Delivery
Once you place your order with us you will receive an order confirmation via email. Please check this carefully. We will then send you an email on the day of dispatch notifying you that your order will be with you on the next working day. Please ensure there is someone available to receive and sign for the package.
We aim to deliver all orders within 1-3 working days from time of payment. All orders will require a signature and will be sent via Royal Mail Recorded delivery or using a courier. This is enables us to offer a fast and efficient delivery service.
Delivery Terms & Conditions
Every effort will be made to deliver the goods as soon as possible after your order has been paid for. However, Ashdown Home Store will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery.
You will get an email on purchase to confirm your order number, items ordered, your delivery address and the total price. Please check this carefully and notify us if you spot any discrepancies in the order.
Damaged Goods
Ashdown Home Store aims to provide the highest level of service to its customers. If you are not entirely happy with the quality of your purchase, or you believe the product to be faulty or damaged, please contact us as soon as possible. If the product is faulty or damaged we will replace the item and offer you a refund on any postage costs you may incur. Please note, we will only send out a replacement item on receipt of the faulty/damaged item. Returns should be sent in original packaging and via Royal Mail Recorded Delivery.
Returning Unwanted Goods
We value our customers greatly and aim to provide the highest possible level of service. If you purchase an item and decide you don’t like it or it doesn’t fit your requirements we will offer a 30 day full refund period. Please note, the refund will match the price you originally paid and will not cover any postage fees incurred whilst returning the item.
Unwanted items should be returned in an unused condition and in its original packaging - if it is not in a resellable condition a refund can not be offered. Please send all returns via Royal Mail Recorded Delivery. | 
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