I offer 100% Satisfaction Guarantee on all Ready To Wear (RTW) shoes.  If you are not happy with size or fitting you are entitled to return the items for a store credit note; exchange or full refund - On condition the shoes have not been worn and came back in original packaging with any complimentary gifts. Please email: Sammy at: ascot_shoes@hotmail.co.uk - within 21 days of receipt to request a returns form.