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 Arid Plants

Arid Plants

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 WELCOME TO ARID PLANTS, PLEASE READ THE INFORMATION PROVIDED BELOW, IT COVERS MOST OF THE STANDARD QUESTIONS WE ARE ASKED, PLEASE DROP US A LINE IF YOU NEED FURTHER DETAILS.

WELCOME TO ARID PLANTS

WEATHER WARNING, DUE TO HEAVY SNOW, SLEET AND ICE IN PARTS OF THE COUNTRY OUR COURIERS ARE PREDICTING POSSIBLE DELAYS IN DELIVERING PARCELS, PLEASE BEAR THIS IN MIND IF ORDERING FOR DELIVERY BEFORE CHRISTMAS, OURSELVES AND OUR COURIERS WILL DO THERE BEST TO DELIVER PARCELS ON SCHEDULE BUT NO GUARANTEE CAN BE GIVEN.

GENERAL INFORMATION

COMBINED POSTAGE, If buying more than 1 plant please use your SHOPPING BASKET this will automatically combine postage as you buy, if you are unsure then please still use your SHOPPING BASKET and request an invoice from buyer, once you have paid we cannot change the order in any way.

Buying each plant separately will not combine postage, we are charged for this and will only refund minus these charges.

Plants dispatched are similar or bigger than the picture, please do not request the pictured plant it is unlikely we still have it, sorry we cannot supply extra photos of specific plants.

Unless otherwise stated all plants will be sent bare root, if we believe the plant may be damaged in the post we will send it potted, Pots broken in transit will not be replaced.

CONTACTING US

Due to new Ebay rules email, phone number and address details can no longer be posted on there site or included in their emails, if you have purchased an item and wish to collect it or wish to visit our greenhouse in Colchester, Essex, please use the Business seller information (bottom left of all listings) for our contact details.

Collections and visits to Colchester are by appointment only, please do not turn up expecting someone to be there, you may be wasting your time.

POSTAGE DETAILS

Please keep your account details up to date if your parcel goes to the wrong or your old address it will be your responsibility to retrieve it, no refunds will be issued due to loss and/or damage if this happens.

We only post to UK and EUROPE

We post out on Monday and Tuesday ONLY, orders received after 1pm on each Monday will be dispatched the following week.

Most orders will be dispatched via Royal Mail, if your order is large and/or heavy we will default the carrier to APC overnight.

ROYAL MAIL FIRST AND SECOND CLASS Small light weight boxes up to 2kg weight

APC OVERNIGHT All parcels over 2 kg in weight. A SIGNATURE IS REQUIRED.

Pallet delivery options (UK MAINLAND ONLY) are available on large plants, please drop us a line.

Sorry in all options timed deliveries cannot be given

DROP US A LINE

If your order hasn’t arrived within 5 days of dispatch UK, 10 days of dispatch EUROPE

It is broken, damaged or you believe it is not as you would have expected

Or just to say hello, we are here to help whatever your question

CHRISTMAS AND NEW YEAR 2017 OPENING AND LAST POSTAGE DATES

WE WILL BE CLOSED FOR CHRISTMAS FROM 1PM ON MONDAY18TH DECEMBER2017 AND WILL REOPEN ON 3RD JANUARY 2018

LAST POSTING DATES AS FOLLOWS

18th December All UK orders, both royal mail and all courier services

11th December Austria, Belgium, France, Ireland, Luxembourg. NEXT DISPATCH DATE 3RD JANUARY 2018

4th December All other countries not listed above 'NEXT DISPATCH DATE 3RD JANUARY 2018'

ALL ORDERS RECIEVED AFTER THE ABOVE DATES WILL BE DISPATCHED ON 3RD JANUARY 2018, SORRY NO EXCEPTIONS.

We would like to take this opportunity to thank you all for your support during 2017 and wish you all a Merry Christmas and a happy New Year

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