AnimeGood customer service goal is simple: We are committed to providing our customers total satisfaction. Every time. Guaranteed. Contact us at Please feel free to drop us a line to share your thoughts on the site, all comments welcomed.
Items Listings:
We guarantee 100% Authentic satisfaction and High Quality Product from Factory. We do not carry home made, Hong Kong import, chinese bootlegs or any other form on non licensed Merchandise.
Packaging:
All item will be carefully and meticulously packed for shipping. We will ship UPS or USPS within the continental USA Only. Most Order will ship 1 to 2 busniess days. Monday thru Friday. Some may even be ship same business day.
Shipping & Handling:
Buyer pays for all shipping costs will depend on the destination, Weight, Size and value of your order, Unless otherwise Specified. Buyer pays Fixed Amount.
California Residence please add 8.75% for Sale Tax.
All items will be carefully and meticulously packed.
If you are not receipt packages in two weeks please contact us.
Tracking Number:
All Domestic packages will provide tracking number when item ship.
International packages - We do not provide tracking number for first Class Mail international shipments. If you want tracking number for international please select Priority Mail international come with tracking number.
Some Items international we will liable ship Priority mail / Express Mail with tracking number. Please check on Ebay shipping method international.
International Information:
International shipments (Including Canada) may be subject to additional customs fees and duties may run into delays due to customs Inspection. Cost can be considerably higher for international destitinations.
Buyers are responsible for paying duties, taxes, and applicable customs brokerage fees separate from the merchandise cost. We will not be responsible for customs seizures are a result of materials being considered illegal in yours country. Please check to make sure you are in compliance with all local laws before you purchase.
Buyers will generaly pay these fees upon receipt of your shipment. If you deny the delivery. Please understand that you will be responsible for all Cost of Shipment to your door-door and back to us. It will be very extremely costly. So please do not refuse a delivery your package. Much apprecaited your kindly understand.
We will not able mark International Custom form as "Gift". This is in illegal practice in violation of US Customs law USC Title 13 Section 305 Chapter 9 which states penalties and 5 Years of Prison Per incident.
If you're shipping address PO Box International and First Class international. Please confirm your bid along with Phone number for shipping just in case customs brokerage will call you pick up or any issue.
Combine Shipping:
Please Provide Which items number would you like to combined shipping. We will notify you how much cost for combine shipments base on weight and size of your orders. If you interesting, We will take off "Immediate payment" After you place orders, Please DO NOT check out wait until we will send you ONE invoice for combine all items. Again, we can't combine shipments if a single item has been " check out".
We do NOT combine shipping over size shipping to PO BOX, Military Bases (APO, FPO, Etc) and US Territories (Alaska, Hawaii, Puerto Rico, Guam, etc) International!
Different Address:
We do not ship different address to avoid potential fraudulent activites. We only ship Paypal provide shipping address. This address on record in your Paypal account.
Incorrect Address:
If Package ship by Returned back to us marked "Refused or Undeliverable" You are responsible for return shipping cost send back to us and re-send package back to you if the error is not the part of us.
Order Confirmations:
You will receive E-mail confirming what items has been ship out and tracking numbers are associated with those items.
Cancel Order:
If you order by mistake or any reason that you would like to cancel your order (Instock) please notify us as soon as possible in 2 days!
Pre-Order:
We do accept Pre-order / Pre-Sales. If you interesting please contact us. Items ordered in advance of the release date will be shipped ASAP are available from the Manufacture.
Please Note: Publisher push release date back or early. Also Pre Order items CANNOT be combined shipping. All Pre-Order Cannot be Cancel once it is Place order. All Pre-orders will be filled on a first come, first served basic.
Pre-Sales:
We don't have this item on hand. If you interesting, place your order. We will pick up your order from our distributor in 2-3 business days. As always well will allocated the best quality (Mint Condition if possible) As well. Pre-Sale order will be shipped by the 5-6 business day from the date of Purchase. You have option to request and receive a Full Refund if item does not ship within 30 Days.
Some items we will order from factory. Items will shipped within 30 Days from the day puschase. Please check our detail information when you order pre-sale items.
Promotional:
Discount and special price are not valid for use on Ebay.
Payment Method:
We accept Paypal. If you would like pay with another method please email us. Please include the item number along with Payment.
Confirmed address:
We can allow only ship PayPal order to yours confirmed address. This address on record in yours PayPal account. Orders placed with a different address or Unconfirmed address will NOT BE SHIP or Deny yours payment.
Damage Item:
If Any items opened, break cause by shipping company. Please contact us as soon as possible within 2 - 3 business days of the date marchandise receipt. We happy to help you to contact shipping company to cover your cost and replace same order if stock available otherwise Full refund will be issue.
Return Item:
All Sale are considered final. Please contact us if you have any question. We will do whatever we can to resolve any problems quickly and to your satisfaction before leave a negative feeback.
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