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Terms & Conditions
I aim to give 100% satisfaction at all times
Any concerns you have will be addressed quickly
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DISPATCH AND POSTING DETAILS
All Items are posted within 1 day of payment being
received
I post daily Monday-Fridays (excluding bank holidays)
Items purchased after 12pm on Fridays will be posted on
Mondays
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DELIVERY
Standard Delivery for UK is 1st and 2nd Class
Royal Mail aim to deliver in 1 to 3 working days
Goods to the value of £10 or over will be sent 1st
class recorded delivery
A Dispatch Confirmation Email will be sent once your Item
is dispatched
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REFUNDS / RETURNS / DAMAGES / MISSING ITEMS
On the rare occasion that items are damaged in the post,
please contact me on receipt of item. I will need photo evidence for Royal Mail.
You will need to return the item to Royal Mail on request along with the
packaging. I can then either replace the item or give you refund.
Faulty items will need to be returned to me for a full
refund
I cannot accept returns on opened items, as they are not
re-sellable
Return postage cannot be paid for items returned
If you do not receive your item within 7 days, please
contact me. A claim through Royal Mail cannot be made before 15 days after
posting (25 days for overseas). Please do not ask us to resend or refund any
items until this time period has passed as we cannot comply until we can claim
from Royal Mail. After the mandatory time period has passed we will be happy to
either resend or refund your item to you.
Positive feedback is important to me. Please email me
first with any query before leaving negative feedback. All problems can be
resolved. |
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