We are very proud of our after-sales service. We have honoured all our warranty commitments to our customers from the very beginning and will continue to do so. We have kept the same eBay shop and remain the same company since 2002. You will appreciate our efforts if you ever purchased anything from fly by night eBay sellers (or sellers keep closing old eBay shops and opening new ones), or a bankrupt company such as Camerabox or Savastore, just to name a few.
You can always return your purchase within the first 30 days (double the legal requirement of 14 days). Please make sure it is kept in original condition and send back to us along with copy of our Sales Invoice and a short note explaining the reason for your return (change of mind, not compatible, battery life too short …), as well as your requests ( refund, replacement, replacing with an alternative product…). Our return address is: Allcam, Merit House, Stanhope Street,
Birmingham B12 0UX, United Kingdom, Tel: 0121 4408900
Do I need an RMA number before I return something?
Unless the item cost is very low, we normally include a Sales Invoice in the parcel when we ship your order, and you can normally use the invoice number as your RMA number within the first 30 days.
After the 30 days, you will need to contact us before making a return.
Do you refund the return postage?
Yes, but only if the product is defective or we have made a mistake and the product is returned within 30 days. If you changed your mind, or ordered the wrong product, we expect the customer to take the responsibility for the return postage.
How do I claim the free extended warranty?
Your extended warranty is automatic; you don’t really need to do anything other than keep our Sales Invoice which is sent to you along with your order.
If your product develops a fault please contact us and we will let you know what to do. Normally the first years warranty is provided by the manufacturer, so you maybe asked to contact the manufacturer directly or send the faulty product to the manufacturer’s service centre, usually this is a simple online booking which we can also help you with. After the 1st year we would normally ask you to send the faulty product back to us and we will either repair it or replace it with an item in similar or better condition (specification).
Can I return the faulty products back to you in the first year instead of the manufacturer?
Yes. However this also means you forgo the first year warranty with the manufacturer, and move our extended warranty forward, so the overall warranty period may be reduced. We will certainly remind you on this point when we send the return instructions.