We aim to complete all orders within 5 working days from receipt of cleared payment, (not including weekends and bank holidays), and a dispatch confirmation email will be issued once your order is complete and your parcel is on its way.

If there are any unforseen delays beyond that timescale we will keep you informed via email.

In accordance with UK Distance Selling Regulations buyers need to allow up to 28 days for the order to be completed.

Parcels that are lost in transit will be replaced at no extra cost, however there is a non receipt procedure to be followed and please note that, (as per Royal Mail policy), parcels are not classed as lost until 15 working days from the posting date has passed.

What service is used to dispatch items?

Single DVD's are sent either standard 1st class post or 1st class recorded (if the recorded option is chosen by the buyer).

Multiple purchases and the larger DVD Boxsets are sent 1st class recorded as standard.

How long will it take to receive my parcel?

Royal Mail 1st class aims to deliver within 1-2 working days.

This delivery time, however, is not guaranteed by Royal Mail and it may take longer than this at busy times.

My item has not arrived, what should I do?

Email us in the 1st instance so we are aware of the issue and can monitor the situation with you. Remember if we don't know, we can't help you.

When will you replace a lost item?

Royal Mail declare a parcel posted 1st class as lost after 15 working days from the posting date. At that point a claim can be submitted to Royal Mail and a replacement sent.

Why does this take so long?

Submitting a claim with Royal Mail is very important. Why? Because unfortunately there are a small minority of dishonest buyers who claim non receipt of items even though they have received their goods.

Royal Mail log every address submitted on a lost mail claim into a database within their security department to help highlight any addresses which are regularly experiencing lost mail.

Being aware of these addresses can help them deal with any security issues be it within Royal Mail or not.

Postal fraud is a serious offence and we will assist Royal Mail in any enquiries.

What happens if my item arrives damaged?

Keep the packaging and email us to let us know. You will be required to return the item but your costs incurred in this will be fully re-imbursed.

Replacements will be sent on the return of the damaged item.

Am I in any risk of losing out in a transaction?

As long as the delivery address provided to us was accurate and complete then all honest claims for lost and damaged mail will result in a replacement being sent at no extra cost. The only thing you will lose is a bit of time, not money.

Remember though that it is the buyers responsibility to provide a complete and accurate delivery address for all orders. Claims for lost mail will not be allowed where it transpires that the delivery address provided was not correct.

Instances of lost and damaged mail are just as frustrating for us as they are for you.

We can and will assist you as long as you are willing to work with us and give us the opportunity to help.

Can I return an unwanted DVD once received?

You have the right to return any unwanted DVD's as long as certain conditions are met.

You must notify us in writing via email within 14 days of receipt of your item to inform us of your intentions to return.

Only DVD's that have not been opened / unsealed may be returned.

DVD's that have been unsealed by the buyer are exempt from Distance Selling Regulations are not eligible to be returned.

A full refund of the original purchase price and outward postage costs will be refunded on return of the item.

The return postage costs incurred for eligible unwanted DVD's are down to the buyer.

We strongly recommend that buyers use recorded delivery when returning unwanted DVD's, as we are not liable for return goods that get lost in transit.

The recorded delivery parcel you posted to me has been returned to you because I did not collect it in time or a signature could not be obtained. What happens now?

Once the parcel arrives back with us we can repost it back to you, however a £3.00 re-sending fee will apply as we obviously incur new charges in posting the parcel again.