However, if you would like to return an item that is unworn and in a resalable condition we will happily offer you a refund or an exchange within 28 days of receipt. In the unlikely event you receive the wrong item or your item is faulty, please contact our customer service team at ajvanishoes@gmail.com.

Unless your order has been cancelled under the Distance Selling Regulations within 7 days of receipt, you are usually refunded for the amount of the item only.

If we have sent you the wrong item or your item is faulty, you may be eligible for a postage refund. Unfortunately we cannot guarantee any postage refunds until we receive your item back for inspection. Please note we will not refund your postage if you send it back special delivery.

When returning parcels to us please make sure your Certificate of Posting is stamped at the Post Office. We also recommend that you insure the parcel for the value of the items you are returning.

The parcel is your responsibility until it reaches us, therefore, any parcels not received at our warehouse will not be refunded.

In the unlikely event that you do not receive your package a full refund or a replacement will be given.

Prices shown on the site are inclusive of VAT where applicable.

Import duty, custom charges and delivery surcharges may apply to your delivery country. The courier will contact you directly prior to delivery if charges apply to your order. Check with your local or national Tax or Customs office for further details as we are not held responsible for such charges.

We may change these terms from time to time without notice to you.