Here at Ajvani Shoes, we make every effort to provide you with an enjoyable online shopping experience and we pay close attention to your order and shipping details so we can ensure that you receive a product you are happy with. However, if you would like to return an item that is unworn and in a resalable condition we will happily offer you a refund or an exchange within 28 days of receipt.
Return postage is the responsibility of the customer.
If we find your return to be worn, tampered with or in an otherwise non-resalable condition we will not be able to accept them for a refund or exchange and will have to ask you for a postage payment to send the item back to you. To avoid damage to the item while it is in your care please try them on a carpeted floor only and keep away from pets or anything which may cause a strong odour.
Any items altered after purchase are no longer eligible for return.
In the unlikely event you receive the wrong item or your item is faulty, please contact our customer service team before returning your item. If the faulty or incorrect item is not returned to us in the condition it was received in, no refund will be given.
Items which do not fit are not considered to be faulty and return postage remains the responsibility of the buyer in these cases. If you are unsure about the size please contact our customer service team before purchase for advice.
We do not class damage to the shoebox as a fault as it is for protection of the product during transit and storage only, and the condition of the box is not part of our advertisment.
On heeled shoes and boots, heel tips are removable. This is because in heels all the pressure from walking is concentrated on to that tiny area. The smaller the heel tip, the greater the possibility for rapid wear on the heels. It is important that the wearer checks the heel tips regularly and replaces them before they wear through to the heel itself. Once it's been worn through to the heel this may cause irreparable damage to the shoe. The wear of the heel tips is not a fault and we do not accept responsibility for any damage caused to the shoe by the heels not being properly maintained by the wearer.
All returns must be authorised by our customer service department. Please contact us before returning your item for your unique authorisation code. Parcels received without the authorisation code may be DELAYED OR REJECTED.
Our PayPal email address is not a managed email account; any messages sent to this address will not be replied to. If you would like to contact us please do so via eBay or send us an email to firstname.lastname@example.org and a member of our customer service team will be in touch as soon as possible.
Please note that although we have made every effort to account for colour differences across monitors, we cannot be held responsible for slight colour variations.
Unless otherwise stated, our products are not waterproof as they are designed for fashion.
ALL ORDERS ARE FINAL. NO CHANGES CAN BE MADE AFTER PAYMENT.
If you have ordered the wrong item or confirmed an incorrect address, you can message us to request a change, however it is VERY UNLIKELY your request will be received in time. We cannot be held responsible if the order is despatched without the change applied. Please double check everything before paying for your item.
If we have sent you the wrong item or your item is faulty, we must be contacted with photographic proof so we can make arrangements for return postage. If an item is sent back without authorisation and confirmation of the error by a member of our customer service team then we will be unable to refund your return postage.
Unless you are a UK customer and your order has been cancelled under the Distance Selling Regulations within 7 days of receipt, you are usually refunded for the amount of the item only.
When returning parcels to us please make sure your Certificate of Posting is stamped at the Post Office. We also recommend that you insure the parcel for the value of the items you are returning. The parcel is your responsibility until it reaches us. Any parcels not received at our warehouse will not be refunded.
If your item is returned to sender due to not being collected or the provided address being incorrect or incomplete, we will contact UK customers via phone or email. If you are an international customer and have previously contacted us about your item we will message you. If we have no previous contact we will immediately refund you for the price of the shoes only and inform you of the reason via email. If you would still like the shoes we are happy to accept a new order from you but request that you double check your address before confirming the purchase.
In the unlikely event that you do not receive your package, please contact us.
If your tracking number shows that the item has been delivered but you have not received it, you will need to make a claim with Royal Mail. As we have proof of delivery unfortunately we cannot offer you a refund but if you contact us we will make every effort to help you make your claim, and Royal Mail will fully refund you.
Prices shown on the site are inclusive of VAT where applicable.
Import duty, custom charges and delivery surcharges may apply to your delivery country. The courier will contact you directly prior to delivery if charges apply to your order. Check with your local or national Tax or Customs office for further details as we are not held responsible for such charges.
We may change these terms from time to time without notice to you.
All rights reserved.