However, if you would like to return an item that is unworn and in a resalable condition we will happily offer you a refund or an exchange within 28 days of receipt.

If we have sent you the wrong item or your item is faulty, you may be eligible for a postage refund. Unfortunately we cannot guarantee any postage refunds until we receive your item back for inspection. Please note we will not refund your postage if you send it back special delivery.

If you are a UK customer and have not ordered men’s working boots we will pay the exchange delivery cost to you, however if you are an international customer and would like an exchange, you will have to pay the exchange shipping fees. If this is something you would like to do then please contact us so we can make the arrangements.

How do I return an item?
If you would like to return an item that is unworn for a refund or an exchange within 28 days of receipt, please send us a message with your request. Once we have received your request we will then send you an email to the email address provided which will contain the link to our returns form.
Print the form and follow the instructions, you will need your order number and SKU which can both be found on the original invoice we sent with your shoes. If you have any questions about the return form or have lost your invoice, please contact us and we will do our best to help.

Please note that the return delivery cost is the responsibility of the customer, as is the item until we have received it. When posting your item back to us, please place your shoe box in an outer bag or box for protection. Please do not stick stamps or sellotape on the shoe box. We recommend that you send your return back via a tracked service as we cannot be held responsible for goods that get lost or damaged in transit. Please keep your proof of postage until we have notified you that we have dealt with your request.

If you notify us about returning your item under the Distance Selling Regulations within 7 days of receipt we will refund you the original delivery charge. Anything received outside this time bracket will be a refund of the cost of the shoes only.

Once we have received your item back, please allow 2 business days for your request to be processed. We try to process returns the same day we receive them but this is not always possible. We will notify you via email once we have opened your parcel and processed your request. If you have requested an exchange, your new item will be shipped out in the next available post and if you have requested a refund this will credited to the original method of payment you used. Please note that all returns will be inspected before any request is processed.

Is there a postage fee for exchanges?
If you are a UK customer and have not ordered men’s working boots, we will pay the exchange delivery cost to you. However, if you are an international customer and would like an exchange, you will have to pay the exchange shipping fees. If this is something you would like to do then please contact us so we can make the arrangements.
Please also note that the delivery charges to post them back to us are your responsibility as are the shoes until we receive them, we would advise you to send the parcel recorded delivery.

How do I know when my request (refund/exchange) has been received or processed?
If you have sent your item via recorded delivery, you can track it online to see if we have received it. Once we have received your returned items please allow 2 business days for your request to be processed. When have processed your request we will then send you an email notifying you of this. You should also receive emails from eBay requesting cancellation of the sale and PayPal informing you of a funds transfer.

If you have requested an exchange, your new items will be shipped out in the next available post. In the event where the exchange request is unavailable we will contact you to you aware of this. If you have requested a refund this will credited to the original method of payment you used. Please be aware that if you paid by PayPal they may transfer it straight to your bank account which can take 3-7 working days for the bank to process the payment and update your account.

How long will it take me to receive my replacement?
As soon as we have received your parcel back please allow up to 2 days for us to process your request. Once we have processed your exchange we will notify you and your replacement pair will be sent out in the next available post by Royal Mail Tracked unless you have requested and paid for a faster service.

If you need your replacement pair within a 2 week period, we would advise you to repurchase the pair you need, and to send the original pair back to us for a refund as this will be a much faster process.

The refund I have received is a different amount to what I was expecting.
Please contact us if we have made a mistake in your refund amount, we are truly sorry about the inconvenience and we will do our best to rectify any mistakes as soon as possible. Unless your order has been cancelled under the Distance Selling Regulations, you are usually refunded for the amount of the item only. If the item you received was incorrect or faulty, we will refund your original postage and return postage upon inspection of the item. If you think the amount you have been refunded is incorrect, please contact us and we will investigate your order.

I was incorrectly refunded/ replaced.
We are truly sorry if we have made an error. If you requested an exchange or replacement pair and we have issued a refund instead, this is something we may do if the item is unavailable. Please contact us and we will do our best to rectify the situation.

Where is my refund?
If you have received an email from us telling you your refund has been processed and you have not received any money within a week, there may have been a technical glitch preventing the payment from going through. Please contact us at ajvanishoes@gmail.com if you have not received your refund and we will investigate this as soon as possible. If you require further information on returns please contact our customer service (Click Here)