1. What delivery services do you offer?
2. How do I know if my item has been shipped?
3. How long does it take to ship to an international shipping address?
4. What countries do you ship to?
5. Do you deliver to another address that is not my billing address?
6. Where is my item?
7. If I am not at home what happens to my parcel?
8. Can I request a safe place?
9. How long does delivery take?
10. Do you offer combined shipping?
11. What do I do if my item has been returned to sender?
12. My tracking information says that my parcel was delivered, but I don't have it. What should I do?
What delivery services do you offer?
For UK customers, we send all items as First Class Tracked Delivery. This allows tracking of the item and gives us proof of delivery.
We also offer special delivery. If your payment clears before 12pm on a working day, we will process and despatch it the same day for you to receive the next day before 1pm. To guarantee delivery for Saturday before 1pm, the deadline to order would be Thursday before 12pm as the Next Day Delivery service does not include weekends. If the Thursday deadline is missed and it is urgent you receive the shoes for Saturday, please contact us for an invoice with the Saturday service.
For international customers, we currently offer Priority Airmail or International Signed For. Priority Airmail is not a tracked service. International Signed For post is £5.85 extra and requires a signature upon delivery. It also offers a tracking service in the following countries:
Argentina, Austria, Belarus, Belgium, Bulgaria, Canada, Czech Republic, Denmark, Finland, France, Germany, Gibraltar, Hong Kong, Hungary, Ireland, Italy, Japan, Luxembourg, Malta, Netherlands, New Zealand, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, Sweden, Switzerland and the USA.
For all other countries, the International Signed For service updates when it has left the UK and been handed over for delivery in your country, and is also updated upon delivery.
If you would like this, please contact us so we can send you a new invoice.
How do I know if my item has been shipped?
You will receive an email from eBay to tell you your item has been marked as despatched. If you do not receive a message within 3 working days of paying for your order, please contact us and we will investigate your order.
If there is a problem with your order, you will be notified via the email address associated with your eBay account at the time of your order. If this email address is incorrect or no longer in use, we will not be able to contact you so please get in touch with us. It is also good practice to check your junk folder.
How long does it take to ship to an international shipping address?
We have found that Royal Mail usually takes 7-14 working days to deliver internationally. Please note that this time is an estimate and the postal service can be subject to delays depending on the situation in the countries it travels through such as bad weather, clearing customs and public holidays.
Import duties, taxes and charges are not included in the item price or P&P charges. These charges are the buyer’s responsibility; please check with your country’s customs office to determine what these additional costs will be prior to bidding/buying.
It is against British law to falsify customs labels so we are unable to lower the value or mark the item as a gift, we are very sorry.
What countries do you ship to?
There is a list of countries we ship to on the Postage and Payments tab next to Description. If your country is not on there, please contact us as we most likely can ship there.
Do you deliver to another address that is not my billing address?
Yes, you can put the address you’d like it delivered to in your shipping address at checkout. If you put the wrong address in, we will make every effort to change it for you before we start processing orders but we are not responsible if we do not get to your request in time. Please check your order and your address before confirming.
Where is my item?
All UK customers are provided with a tracking number via email once their item has been despatched. You can track your item’s status on the Royal Mail website with this number. If you cannot find your tracking number or it does not work, please contact us and we will do our best to help you track your parcel. If you have not received your item within 4 working days of despatch, please contact your local depot as it's very likely there has been an attempted delivery but a Something For You card was not left.
If I am not at home what happens to my parcel?
If you do not have a SafePlace™ specified in the shipping instructions, Royal Mail will post a card through your door and return your parcel to the main depot closest to you and keep it there for 7 days pending instruction from the addressee. If collection or re-delivery is not arranged after that time, they will return the parcel to us. Please note this is only for customers in the UK, the postal services operate differently for every country.
Can I request a safe place?
You can request a safe place in the shipping instructions at checkout, or register one with Royal Mail. Please note we are not responsible for any parcels which are lost or stolen due to being left in the safe place.
How long does delivery take?
First Class Tracked delivery within the UK generally takes 2-3 working days. International delivery is estimated at 7-14 working days. Please note that these times are an estimate, we cannot guarantee that you will receive your item within these times.
Do you offer combined shipping?
Yes, we offer combined shipping. To see the rates for your country, select the Postage and Payments tab next to Description and pick your country from the drop down list.
To get combined shipping, order what you would like, but do not pay. Contact us and we will send you a combined invoice, which will have a link in it that will take you to checkout with the proper amount. We cannot combine shipping after we have received payment.
What do I do if my item has been returned to sender?
If your item was returned to sender, this means the address you have provided us was wrong or incomplete, or you did not pick up your parcel from the post office in time. If you’d like us to send your item out again, we are very sorry but we will have to ask you to pay for re-postage. Please contact us for instructions.
My tracking information says that my parcel was delivered, but I don't have it. What should I do?
Royal Mail have begun to deliver to neighbours if nobody at your address is available to take the delivery. Please check with them, and around the outside of your property to make sure it has not been delivered there.
As your tracking information has proof of delivery, you will need to make a claim with Royal Mail if you cannot find it. They will not accept a claim from us as they see a business seller claiming for a delivered item as fraud, so sadly we cannot make the claim on your behalf. However, if you contact us we will make every effort to help you make your claim.
If you require further information on delivery please contact our customer service team (Click Here