We do our best to keep ever one happy, if your not happy please let us know so we can sort it out. You can e-mail us using ebay or phone my direct line 01977 736287 or our shop 01977 736283. You can even call in to our shop at Castleford;- The active Centre, Stanssfield Road, Castleford, WF10 3UA. We feel ebay customer should be the same as our shop customers. Once your happy with your item please leave feedback and we will do the same for you.