 |
| Q:Do you combine postage? |
|
| A:We offer a saving on P+P when more than one item is bought if sent at the same time to the same address by courier. The total P+P cost can be calculated by adding the highest P+P cost to ½ of the P+P cost for subsequent items. Don't make a payment for any item until you've received the combined ebay invoice showing the reduced P+P charge. |
| Q:When will I get my item / wheres my item |
|
| A:Tracking information for items sent by courier to UK addresses is available the day after despatch by logging in to our website.
http://www.vortigernltd.com/track/
You will need your eBay user ID and the delivery post code to access the site. |
| Q:Problems entering phone number |
|
| A:When you are in the “Review your purchase page.”, you need to click to Edit your address.
Then add a phone number and select post to this address.
You may be asked to do this even if you have already stored a number in the past. |
| Q:How do I track my item once it has been despatched. |
|
| A:We have our own online tracking systems for items sent by courier at www.vortigernltd.com/track. If you look at the item listing you will see what method of delivery will be used. If it is by courier we will upload the tracking information by the day following despatch at the latest. |
| Q:Do you ship to the Channel Islands? |
|
| A:We do not ship items by courier to the Channel Islands. However if it is a small item which we are sending by Royal Mail 1st/2nd class post we can post to the Channel Islands. |
| Q:Do you ship to Malta? |
|
| A:We do not ship to Malta. |
| Q:Can I pay by credit card? |
|
| A:All our credit/debit card transactions are handled online via PayPal, we do not have the facilities to take credit card payments over the phone.
You can make an instant payment with any major debit /credit card on PayPal. |
| Q:When will I get my item/where is my item? |
|
| A:Tracking information for items sent by courier to UK addresses is available the day after despatch by logging in to our website.
http://www.vortigernltd.com/track/
You will need your eBay user ID and the delivery post code to access the site. |
| Q:Can I collect or arrange my own collection? |
|
| A:Certain items over 50kg in weight can be collected from our warehouse. Please use Ask Seller A Question from the item listing to confirm whether collection is available and any special conditions that may apply. |
| Q:What is the Buy it Now price for this item? |
|
| A:This item is also on buy it now just click on the link to our ebayshop from the item listing |
| Q:What countries do you ship to? |
|
| A:This will depend on the product and full details of the countries we will ship to are given in the shipping table in the individual item listings.
If your country is not listed then we do not ship to that location. |
| Q:Do you ship to BFPO addresses |
|
| A:We DO NOT ship to BFPO addresses, regardless of location. Items are sent by courier and they will not and do not ship to BFPO locations. |
| Q:I need to contact Activeleisure - when will I receive a reply? |
|
| A:Our customer services aim to reply to all queries through the ebay message system as soon as possible and at the latest within 24 hours of posting the message.
All communication is through the Ebay message system only. Do not send an email as our mailbox is not monitored and you will not receive a reply. |
| Q:Can I purchase this item immediately on Buy It Now? |
|
| A:The majority of our items are listed as auctions and Buy It Nows, please use the link to our Ebay Shop from the item listing. If the item is not shown as being on Buy It Now, then this will mean that the item is for auction only. |
| Q:Do you sell items direct/ end auctions early? |
|
| A:We only sell through Ebay, the majority of our items are available either as auctions or on Buy It Now. Please follow the link from within any of our listings to our ebay shop where you will find all our auctions and buy it now items listed. |
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