| Q: How much are Postage & Packing Charges and do you combine shipping? |
| A: Abacus-Shop offers FREE P&P on all orders, so you don't have to worry about combining postage. If you purchase multiple auctions, they will be shipped together in one order. |
| Q: Do you ship internationally? |
| A: Currently, Abacus-Shop ships only within UK. |
| Q: How long will I have to wait until I receive my order? |
| A: Orders are typically processed within 24 hours of payment. If a payment is received by 3 PM, and there are no other issues with it, your order will be dispatched the same day. After an order has been processed, it typically takes 1-3 business days to be delivered. Everything of course depends on the location of where the package is being sent. |
| Q: What forms of payment do you accept? |
| A: We accept Visa, MasterCard, Switch, Solo, Delta, Visa Electron, Discover and American Express Credit Cards. Also, we accept PayPal payments for all orders. For any further information, feel free to contact us. |
| Q: What is your return policy and how do I return something to you? |
| A: If you have any problems with a product purchased from us, you may contact our customer service for assistance, and if needed, you will receive further instructions for return of the product. We do offer a full 1 year warranty against malfunctions or defects. You can contact us at Abacus-Shop@abacus24-7.co.uk or call us toll free at 0800 0470 144. |
| Q: I received my ink cartridges, but my printer model is not listed on the cartridge boxes. Are they compatible? |
| A: With many of our compatible cartridges, especially Epson and Canon ink cartridges, there may be up to 50 printer models that the cartridges are compatible with. Since the boxes that the cartridges come in have limited room for descriptions, sometimes they are not able to list every printer model. If a printer is listed as compatible on the auction page, then there should be no problems. If you want to make sure, feel free to contact us. |
| Q: Are your cartridges brand name ones? |
| A: Cartridges and toners we sell are not brand name ones ( OEM ). The majority of the products that we sell are the highest quality generic ( compatible ) or remanufactured products. We do offer some OEM products which are clearly marked as OEM. |
| Q: Where is your office located? Do you offer local pickup? |
| A: Abacus-Shop is located in Arundel, West Sussex. Unfortunately, we are registered for online sale only, and we don’t offer local pickup at our office at the moment. |
| Q: If I need to contact you for any reason, how can I go about reaching you? |
A: Our Customer Service Department is open 24 hours, 7 days a week ! You can email us at any time at:
abacus-shop@abacus24-7.co.uk. We reply to the majority of emails within 2-4 hours. If you haven't received a reply from us for a longer period of time, please check your Spam mail. We always answer customers' emails ! Additionally, you can call us toll free at: 0800 0470 144. |
| Thank you again for your business ! |
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