 |
| Q:What Do I do if I have a dispatch email but item does not arrive? |
|
| A:1. Check your ebay shipping address we can only ship to this address.
2. Cards are often lost mislaid or go missing. Call your local sorting office & talk to your local postie. Many items are returned to us uncollected.
Large items - check emails for DHL tracking info.
3.After 14 days/28 days international AND above checked please contact us. |
| Q:How do I contact you if I have an issue with my order |
|
| A:Use Ebay messages only we cannot respond to email address. |
| Q:Contact us |
|
| A:DIRECT EMAILS CANNOT BE RESPONDED TO AS THESE ARE FILTERED DUE TO HUGE QTY PER DAY.
We prefer ebay messages these are monitored during working hours. Also often all the information is at hand with product enquiry and a written concise reply is always possible.
Please call for payments ONLY quoting ‘Autojumble’ and user ID 01952 770080 |
| Q:Do you combine postage |
|
| A:We cannot discount free posatge items via ebay sorry. For other items check postage tab on listing for QTY or request total after purchase |
| Q:How do I return my item |
|
| A:Please firstly use ebay returns process where returns info is available.
Be sure to add and enclose user id item number as well as issue in with your return. SEE SHOP 'returns' help page for more info. |
| Q:ITEM not as described |
|
| A:We welcolme coments regarding accuracy of listings. For more seriouse issues see returns process or ebay message us. |
| Q:My country is not listed for postage |
|
| A:Very sorry we will not be able to ship to your location |
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