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• Most of our items are sent Via Royal Mail, heavy items are sent via UPS and DPD.
• 95 % of our items are usually dispatched same day except bank holidays and weekends.
• Our estimated delivery times are accurate most the time but in some rare cases they are delayed because we use third party to deliver our products.
• In some rare cases Royal Mail doesn't deliver on time, as per Royal Mail T&C you will need to allow 15 working days before a replacement can be sent.
• Items will be dispatched to the address listed on the buyer’s eBay/PayPal account only. If the address is incorrect or incomplete you will be liable for a second time delivery charge. Delivery cost will be as per Royal Mail price list.
• We do not ship to PO Box or British Armed Forces Addresses.
• Please note the mentioned postage charges doesn't cover some parts of UK Mainland, UK Highland & Islands and Northern Ireland, there will be an extra postage fee. Please contact us before you place an order.
• Please note, the mentioned international rate doesn't cover Canary Islands, Ceuta and Melilla in Spain and Azores and Madeira Island in Portugal, please contact us before you place an order.
• If for any reason, you are unsatisfied with your purchase you may return it within 14 working days for a full refund excluding delivery charges and buyers will be responsible for the cost of return postage. Please note item must be in original condition unopened and unused.
• All Small items are subject to a minimum £2.00 restocking fee and heavy items will be subject to a minimum of £5 restocking fee.
• We must be notified within 14 days for items which are faulty on receipt; a refund will be issued once the fault has being confirmed by our technicians.
• Returned items must not be used or have any sign of abuse or intentional damage.
• We carefully inspect returned items upon receipt before issuing credits, or exchanges.
• All our items are packed professionally, we can’t be held responsible in case of any miss-handling but we will try to solve the issue as soon as possible and send out replacement where applicable.