WARRANTY

AGR Machinery offers a 12 month warranty on all products used for private household use from the date of purchase. In line with most major machinery brands, the use of products for commercial purposes qualifies the purchaser to a 3 month warranty period. All conditions below are based upon the product being faulty and/or not performing as described. If your item arrived damaged or not as described, please refer to the Shop Policy.

The warranty cover does not extend to damage caused by accident, misuse, neglect, natural disaster or act of God or other external causes; to damage caused by operating the equipment in a manner outside that described in the instructions.

All accessories and bonus gifts are not covered by warranty such as carry bags, cable, and batteries and the like, and therefore should not be assumed to be part of the purchase.

No questions asked – 14 day money back guarantee

If for any reason you’ve changed your mind following purchase, we’re happy to work with you to return the item. To qualify for this offer, it is important to follow the guidelines below:

• We must be notified within 14 days of you receiving the item that you intend to return it. The item must then be returned within 14 days following this notification (see Returning Items*).
• The item must be returned in original re-saleable condition with all tags and packaging (ready to be put back on the shelf)
• The item/s are NOT opened, used, worn or damaged, and are in perfect condition when we receive them back
• That you DO NOT stick or write anything on the item itself or its packaging. You may be required to wrap the item and attach postage stickers and any labels to the outer packaging you supplied.
• The item is securely packed to ensure it is received back by us in original and re-saleable condition.
• Handling fees will apply: $9.95 0-25kg / $19.95 25+kg. Either of these will be deducted from the refund provided.
• The refund amount will also have original freight costs deducted. If the item was sent with free postage, a 20% postage fee will also be deducted from the refund amount.

If the item has sustained damage in transit, or does not return as noted above, a revised refund amount may be required.

**Ensure you read the Returning Items info below prior to returning any product**

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Dead on arrival/Damaged

• Should your item not function on arrival (dead on arrival) you are entitled to return the product to us for a full refund. The item needs to be returned and inspected prior to any refund being processed. The outcome of the inspection to take no longer than 8 business days from the date the item is received by our service department.
• AGR Machinery can provide details allowing return of the item at no cost to the customer (where freight costs apply).
• Where the customer has contributed to the failure, or been misleading in their description of their issues, AGR Machinery may withhold a portion or all of the refund. If the warranty claim is rejected, the item is to be returned to the customer at the customer’s expense. Freight cost not to exceed original freight cost. Where item was purchased with free postage, freight costs are to be set at 20% of the item cost. Payment to be made to AGR Machinery within 14 days of being notified of warranty rejection. Storage fees to apply beyond this time.
• Where money is owed to AGR Machinery for repairs and/or postage, AGR Machinery is entitled to hold onto the item until payment is made. Storage fees to apply beyond 14 days at 5% of the original product cost until the credit expires.

**Ensure you read the Returning Items info below prior to returning any product**

Refunds, Repairs and Service

Until the nature of any fault is determined, the resolution AGR Machinery can offer may vary. Where necessary, the item may need to be returned to determine fault/issue (see Returning Items below regarding freight costs).

• Once the fault/issue is clarified, AGR Machinery may fit replacement parts or offer replacement parts to the customer. Other alternatives may be offered to the satisfaction of both parties.
• Where repair/replacement is not possible, any refund offered may be less than the sale price, depending upon any contribution the owner may have made to the fault/failing.
• Where the customer has contributed to the failure, or been misleading in their description of their issues, AGR Machinery may not accept the warranty claim. If the warranty claim is rejected, the item is to be returned to the customer at the customer cost. Freight cost not to exceed original freight cost. Where item was purchased with free postage, freight costs are to be set at 20% of the item cost. Payment to be made to AGR Machinery within 14 days of being notified of warranty rejection. Storage fees to apply beyond this time.
• Where money is owed to AGR Machinery for repairs and/or postage, AGR Machinery is entitled to hold onto the item until payment is made. Storage fees to apply beyond 14 days at 5% of the original product cost until the credit expires.
• The warranty is considered void if the item has been modified, altered or tampered with by a person (or persons) not authorised by AGR Machinery to provide service.

**Ensure you read the Returning Items info below prior to returning any product**

RETURNING ITEMS

If for any of the above reasons you are required to return an item, the following steps need to be followed:

• Send an email to support@agrmachinery.com.au stating your order number, the item/s you wish to return, and the reason for the return
• Our Customer Service Department will review your email and, if applicable, issue you a Return Authorisation (RMA) number which must be included on the address label. All other relevant information will be sent to you at this time.
• AGR Machinery will not accept the return of any item/s without an RMA attached.

To enable AGR Machinery to continue offering the very best price, freight arrangements vary depending upon the time that has expired since purchase.

• Within 60 days of the customer receiving the item, AGR Machinery may provide details allowing return of the item at no cost to the customer (where freight costs apply).
• 61-365 days after receiving the item, customer to return item at own expense. AGR Machinery may offer their courier service at a reduced fee. AGR Machinery will not accept responsibility for any item lost in transit if an alternate courier service is used.
• 365 days+ after receiving the item. AGR Machinery may be able to offer servicing of item at customer expense.

Postage & Dispatch

At present, shipment is only within Australia.

Items are generally dispatched within 1-2 business days after payment is cleared however please allow approximately 7- 10 business days for it to arrive. Buyers will be able to trace the delivery online with a unique tracking number.

Buyers have the full responsibility to provide us with the correct delivery address and mobile phone number on the checkout page before payment. Courier providers (not Australia Post) normally contact the buyer prior to the delivery day.

Any changes to address after checkout will not be considered as valid.

AGR is not liable for any delay, losses and/or damage of items due to changes of delivery address after checkout, or mistakes made by buyers. This also includes failure to provide an answered phone number which is essential to facilitate delivery of bulky freight. Please be aware that P.O Boxes cannot receive items above 25kg or longer than 1 metre. We highly recommend that you change your delivery address to a workplace for items that are large and bulky.

Where goods are sent through Australia Post , the buyer may receive a card in their letterbox indicating their item is available for pickup from their local post office.

Re-delivery fee will be charged to buyers for items that are undeliverable and/or returned to AGR due to incorrect delivery address or unsuccessful delivery. Items will only be delivered during normal business hours (9am to 5pm) on weekdays. Delivery is not available on weekends, public holidays or after business hours.

Payment

To ensure a smooth transaction, please follow the payment instructions laid out in the ebay system. If you are new to ebay and unsure how to purchase, please send us a message by clicking on ‘Contact seller’ and our Customer Service team will be happy to assist.

We accept payments through PayPal, bank deposit, and money order. Once your payment has cleared, we will ship your item within 2 business days. AGR is not liable for any unidentified payments or delays of delivery due to failure to follow instructions during checkout.

Some of our items sell with varying freight costs. Simply enter your postcode into the Postage Calculator on most listings to determine the cost to your area. As the ebay system does not accept variable freight costs in the initial check-out, you will receive an automated email following your purchase which outlines the simple instructions to forward the additional postage costs.

As always, if you have any questions, please send a message to our Customer Service team who are only too happy to help.

Contact

To contact our Customer Service Team, simply send us a message by clicking on ‘Contact seller’ and our Customer Service team will be happy to assist.

To provide the very best prices, AGR Machinery do not currently operate a call centre or pick up location. With our items stored in different warehouses, it is not possible to offer a pick up alternative at this time.

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