 |
| Q:WHAT IS YOUR RETURN POLICY? |
|
| A:We will accept returns only on items that were misrepresented or faulty. Please contact us to arrange the return. Refund will be given as a merchandise credit good for 30 days toward any item we sell. |
| Q:DO YOU COMBINE SHIPPING? |
|
| A:Yes, I do combine shipping for a 7 day period as long a payment is received under a single paid invoice. The "First Item" shipping rate is charged on a single item that is the most expensive to ship. Then all other items are each charged at the "Additional Item" rate. |
| Q:WHEN CAN I EXPECT MY ORDER TO ARRIVE? |
|
| A:I ship usually within 24 hours of receiving payment, with the exception of weekends and holidays. All orders paid after 12:00pm cst on Friday will ship on Monday. Your package will arrive within the time frame as published by US Postal Service. |
| Q:ARE YOUR LISTINGS SHOWING THE NUMBER OF STRANDS OR BEADS? |
|
| A:All my listings are displayed showing the number of beads unless stated otherwise. |
| Q:DO YOU SHIP INTERNATIONALLY? |
|
| A:Yes, I ship internationally. All packages are shipped via the US Postal Service. |
| Q:WHAT ARE YOUR HOURS OF SERVICE AND WHAT IS THE BEST TIME TO CONTACT YOU? |
|
| A:Our hours are M-F from 9:00am to 4:00pm central standard time. You may contact us through eBays email "Ask the Seller a Question" link. |
| Q:DO YOU SELL WHOLESALE OR HAVE QUANTITY DISCOUNTS? |
|
| A:Sorry we do not sell wholesale or have quantity discounts on our already low prices. |
| Q:DOES ACORNLODGE HAVE A PHYSICAL STORE? |
|
| A:At this time we do not have a store front. Maybe in the future. :) |
| Q:WHAT IS THE BEST WAY TO CONTACT YOU? |
|
| A:The best way to contact me is through eBays "Ask Seller a Question" link. I answer emails quickly during our business hours which are M-F from 9:00-4:00 central standard time. |
| Q:HOW DO YOU CALCULATE S/H FOR MULTIPLE PURCHASES? |
|
| A:EBays invoicing will take the most expensive S/H rate as the First Item rate and add to that the each additional item rate. If you order Six of one item that will be considered as Six separate items purchased. |
| Q:DO YOU LEAVE FEEDBACK? |
|
| A:Yes! Once you receive your order and you are pleased, please leave feedback for us. Our feedback is an automated system and will automatically leave feedback for you at that time. This way we can be sure everyone receives the much deserved feedback. |
Basket
) 
