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Delivery & Returns

Delivery

Note: If the 'First item' European or International postage values above are £0.00, we cannot post this item to your Country!

All items are sent via the UK's largest postal service- Royal Mail. 95% of deliveries are made within 2-3 working/business days, however larger items are sorted by hand and can generally take longer to arrive. The maximum time we ask you to allow is 7 working days for UK deliveries and 14 working days for European deliveries.

If your order has not arrived by the above time, simply contact our 24/7 Customer Support Team who will track your order (if possible) and help you to receive your order, or a refund.

It is far from uncommon for larger items to be returned to local post/sorting offices, so please do not hesitate to ask them even if a 'You were out' card has not been left.

Returns

We understand that things can occasionally go wrong and you may need to return an item for an exchange/refund.

All we ask is that you contact our Customer Support Team first, just to make us aware of why you are returning the item & so that we can add the relevant notes to your order.